People Governance and Accountability Senior Manager

About the role

This role focuses on ensuring Monzo's people governance and accountability frameworks are clear, practical, and scalable as the company grows. You will be responsible for the operational execution of these frameworks, driving continuous improvement and partnering with various teams to maintain strong control and efficiency.

Key facts

What you'll do

Manage the daily operations of accountability regimes, including SMCR and IAF/SEAR, ensuring all processes, controls, and deadlines are met to a high standard.

Oversee routine activities such as fit and proper assessments, certification processes, accountability mapping, governance documentation, and regulatory filings.

Coordinate team priorities and ensure timely delivery of all assigned tasks.

Serve as a subject matter expert on accountability and people governance, guiding stakeholders through complex issues and facilitating well-informed, risk-aware decisions.

Develop and enhance the broader people governance framework, covering areas like people-related risk management, controls, decision-making processes, and organizational changes.

Identify and implement improvements to existing processes, controls, and tools to increase efficiency, scalability, and user-friendliness of the frameworks.

Collaborate with teams across People, Legal, Compliance, Risk & Controls, Company Secretariat, the Board, and the wider business to achieve objectives and maintain momentum.

Support audits, assurance activities, and regulatory interactions by providing thorough evidence, documentation, and process management.

Utilize data and insights to identify trends, pinpoint risks, prioritize improvement initiatives, and shape the team's operational strategy.

Work closely with the People Governance & Accountability Lead on significant risk areas, strategic shifts, and the ongoing refinement of global frameworks.

Requirements

Demonstrated experience in a regulated industry, with a background in governance, compliance, risk, or legal functions.

Practical experience with SMCR within a UK dual-regulated firm (FCA/PRA), and familiarity with IAF/SEAR or comparable accountability frameworks.

Ability to translate complex regulatory or policy requirements into straightforward, actionable processes, training materials, and guidance.

Proven track record of planning and managing projects from inception to completion, ensuring successful delivery and adherence to timelines.

A collaborative and thoughtful approach to problem-solving, with a strong ability to bring diverse stakeholders together.

Excellent communication skills, both written for governance papers and verbal for discussing nuanced decisions and improving processes.

Comfortable building relationships with senior stakeholders and presenting information in senior-level forums.

Ability to work autonomously, adapt to evolving priorities, and quickly focus on high-risk areas when necessary.

A proactive mindset for building and refining operational processes, identifying gaps, establishing structure, and creating more effective and reliable workflows.

Proficiency in using data and sound judgment to make pragmatic recommendations, even when faced with ambiguity.

Ability to thrive in a dynamic environment that requires balancing control, speed, and practicality.

Nice to have

(No specific "nice to have" items were listed in the source material.)

Skills & tools

SMCR

IAF/SEAR

Governance frameworks

Risk management

Compliance

Regulatory reporting

Process improvement

Project management

Stakeholder management

Practical notes

Application deadline: August 16th

The application process involves four stages: Recruiter screen, Initial Call with Hiring Manager, Task, and Role and values interview.

Monzo offers flexible working hours and supports remote work with necessary equipment.

A £1,000 annual learning budget is provided for professional development.

Monzo is committed to diversity and inclusion, and all applicants will be considered equally.

Applicants are encouraged to use their preferred name during the application process.