Technical Services Engineer, 1st shift

About the role

As a Technical Services Engineer at MongoDB, you will utilize your strong problem-solving abilities and customer service expertise to assist clients with intricate MongoDB challenges. You will be well-versed in the MongoDB ecosystem, which encompasses database servers, drivers, cloud services, and infrastructure. Your role will involve collaborating with customers to ensure they achieve optimal results using our products.

Key facts

What you'll do

• Collaborate with major clients to troubleshoot and resolve complex issues related to architecture, performance, recovery, security, and more.
• Serve as a knowledgeable resource on best practices for managing MongoDB at various scales, advocating for customer needs with product management and development teams.
• Participate in internal projects aimed at enhancing support tools for performance, diagnostics, and benchmarking.
• Mentor new team members and actively contribute to expanding knowledge of MongoDB's product offerings.

Requirements

• Experience in systems engineering, particularly with Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
• Solid understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS.
• Background in storage engineering, encompassing NAS, SAN, SSD, multi-pathing, and caching.
• Proven experience in building and maintaining complex, mission-critical production database systems.
• Proficiency in reading code and basic coding/scripting skills in languages such as Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.
• Comprehensive awareness of customer workloads and use cases, focusing on performance, availability, and scalability.
• Ability to analyze issues comprehensively, from the application layer to the database and storage.
• Strong desire to assist customers and a calm demeanor under pressure, with real-time problem-solving skills.
• Eagerness to learn new technical skills quickly and effectively.
• Collaborative mindset, with the ability to seek help from team members when necessary.

Nice to have

• Experience managing large-scale databases, including RDBMS and NoSQL.
• Familiarity with authentication systems like LDAP, Kerberos, or Active Directory.
• Prior experience using or managing MongoDB.
• Knowledge of distributed version control systems, particularly Git.
• Experience with cloud service platforms such as AWS, Azure, or GCP.
• Familiarity with Kubernetes or other orchestration systems utilizing vendor-specific enterprise operators.

Special Requirements

• Must be a U.S. Citizen.

Success Measures

• Within three months, you will gain a thorough understanding of MongoDB and complete New Hire Training.
• By six months, you will be comfortable providing frontline support to customers and will have completed the MongoDB Certified DBA Associate exam.
• After a year, you will be recognized as a technical specialist within MongoDB, assisting peers with advanced diagnostics and managing technical escalations independently.

About MongoDB

MongoDB is dedicated to transforming how organizations approach data management. Our platform empowers users to innovate rapidly, facilitating the modernization of legacy systems and the adoption of AI technologies. MongoDB Atlas, our cloud-native solution, is the only globally distributed, multi-cloud data platform available across AWS, Google Cloud, and Microsoft Azure. With a diverse global workforce and over 67,000 clients, including 75% of Fortune 100 companies, we are at the forefront of the next generation of software development.

We prioritize the growth and well-being of our employees, fostering a supportive culture that includes employee affinity groups, generous parental leave policies, and fertility assistance. Learn more about our workplace culture and how you can contribute to our mission.

MongoDB is committed to providing accommodations for individuals with disabilities during the application and interview process. If you require assistance due to a disability, please inform your recruiter.

MongoDB, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind, making all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

REQ ID: 2273481393

MongoDB's base salary range for this position is as follows. Compensation will be tailored to each candidate based on various factors, including skills, experience, qualifications, and work location. This salary is part of a comprehensive compensation and benefits package. Eligible employees may also receive equity, participation in the employee stock purchase program, flexible paid time off, fully-paid parental leave, fertility and adoption assistance, a 401(k) plan, mental health support, and health benefits. Please note that the salary range and benefits mentioned are applicable only to candidates based in the U.S.

MongoDB's base salary range for this role in the U.S. is: $90,000 - $176,000 USD.