Lead, Bus Sys Engineering

About the role

We are seeking a skilled Lead Salesforce Engineer to enhance our Salesforce and CRM solutions that support MongoDB's post-sales operations. This position requires a blend of technical leadership, solution design, and collaboration with various stakeholders to ensure effective customer management. The ideal candidate will bring extensive experience in Salesforce development and a modern approach to engineering.

Key facts

What you'll do

• Oversee the architecture, design, and implementation of scalable Salesforce solutions for post-sales teams, including Customer Success, Support, Renewals, and Services.
• Convert business needs into secure and maintainable technical solutions that align with the long-term vision of the platform.
• Collaborate with business partners, product teams, and engineering staff to refine requirements and deliver effective post-sales solutions.
• Manage integrations between Salesforce and other enterprise systems to ensure reliable data flow throughout the customer lifecycle.
• Enhance platform performance, scalability, usability, and governance.
• Set and uphold engineering standards for coding, testing, documentation, CI/CD, and release management.
• Resolve complex technical issues and implement long-term solutions.
• Maintain comprehensive technical documentation, including architectural decisions and design specifications.
• Stay updated on Salesforce capabilities and best practices, recommending improvements as necessary.
• Identify and address process and technical gaps, leading initiatives for tech debt reduction and platform modernization.
• Utilize AI-driven engineering tools to boost productivity and code quality while maintaining a focus on security and responsible AI usage.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related discipline.
• At least 12 years of experience in Salesforce engineering, application development, or technical leadership within global SaaS companies.
• Proficient in Apex, Lightning Web Components, Flows, integrations, and customization of the Salesforce platform.
• Strong knowledge of Salesforce architecture, governor limits, design patterns, and scalable solution design.
• Experience in designing Salesforce solutions for post-sales functions such as Customer Success, Support, and Renewals.
• Familiarity with DevOps, CI/CD, release management, and Agile/Scrum methodologies.
• Salesforce Platform Developer II certification is mandatory; Salesforce Certified Application Architect and Salesforce Certified System Architect certifications are highly desirable.

Success Measures

In 3 months, you will

Gain an in-depth understanding of MongoDB's Salesforce ecosystem and post-sales processes, building strong relationships with key stakeholders.

In 6 months, you will

Lead the technical design and successful execution of key Salesforce projects that enhance post-sales workflows, establishing yourself as a trusted technical leader.

In 12 months, you will

Become the primary technical authority for Salesforce architecture and complex solution design, elevating team standards through effective leadership and mentoring.

About MongoDB

MongoDB empowers organizations to innovate rapidly in a data-driven world. Our unified data platform is designed for the AI era, enabling businesses to modernize their operations and embrace new technologies. With a global presence and a diverse customer base, including major Fortune 100 companies, we are at the forefront of transforming industries through software.

At MongoDB, we prioritize a supportive and enriching culture for our employees, offering benefits like employee affinity groups, fertility assistance, and generous parental leave policies. We are dedicated to the personal growth and well-being of our team members.

MongoDB is committed to providing accommodations for individuals with disabilities during the application and interview process. Please inform your recruiter if you require assistance.

MongoDB is an equal opportunity employer.

Req ID - 2273476298