Mishal Pottayil
MSc Financial Technology graduate from the University of Exeter with practical experience in customer support, blockchain communities, operations and welfare services. Experienced supporting cryptocurrency communities, resolving user enquiries, moderating online communities and working in structured environments requiring accuracy, professionalism and confidentiality.
Strong interest in blockchain technology, digital assets, compliance and fintech. Seeking Customer Support, Operations or Compliance opportunities within the Web3 ecosystem.
Experience
Catering Assistant
Sharp Catering
Exeter
Support meal preparation and service operations within an asylum accommodation environment. Assist residents professionally while maintaining hygiene, safety, and dietary standards. Received training for Welfare Officer responsibilities and provide cover support shifts when required. Recognized by colleagues and managers as a dependable and adaptable team member with a positive working attitude.
Supermarket Assistant
Waitrose
Exeter
Supported daily retail operations including customer service, stock handling, and store organization. Assisted customers with queries while maintaining high service standards in a busy environment. Maintained professionalism, punctuality, and attention to detail during customer-facing responsibilities. Worked collaboratively with team members to ensure efficient store operations.
Warehouse Operative
Amazon
Exeter
Processed and packed customer orders accurately within strict deadlines. Maintained safety and operational standards in a fast-paced warehouse environment. Demonstrated strong time management and consistency while handling repetitive operational tasks.
Customer Support Representative
Haze Audits
Remote
Provided customer support across multiple blockchain communities through Telegram and online communication channels. Moderated cryptocurrency communities of up to 200,000 members while maintaining community standards. Resolved user enquiries and escalated technical concerns to project teams.
Shared project updates and educational content to improve community engagement. Developed practical knowledge of blockchain ecosystems, DeFi, digital assets and Web3 technologies.
Education
University of Exeter
MSc
Developed knowledge in blockchain technology, smart contracts, financial analytics, and digital transformation. Completed modules including Applied Econometrics, Programming for Business Analytics, and Smart Contracts. Participated in fintech and innovation-focused academic projects and hackathon activities.
MES Mampad College
Bachelor of Commerce with Computer Applications
Built foundations in accounting, business management, economics, and corporate finance. Developed analytical and problem-solving skills through coursework and collaborative projects.
Skills
CommunicationBlockchainAdaptabilityOperationsOrganisationData Analytics
ADDITIONAL EXPERIENCE
Volunteered at Zebu Live
London
assisting with attendee coordination and event support during a major blockchain and fintech conference.
Supported online engagement and community moderation
blockchain-related communities including Covalent and Persistence
through ambassador and moderator activities.
Assisted users across Telegram based crypto communities
helping maintain positive engagement and user support within fast-paced online environments.
Participated in fintech and blockchain-related academic projects and collaborative activities
MSc studies at University of Exeter
Worked in multicultural and customer-facing environments
hospitality, retail, and operational roles in the UK
Recognized by supervisors and colleagues
for reliability, adaptability, teamwork, and maintaining a calm approach under pressure.