Technical Support Specialist I

About the role

You will serve as the primary point of contact for our customers, providing technical guidance and troubleshooting assistance. This position focuses on delivering high-quality support through phone, email, and chat channels to ensure our users get the most out of our wellness platform.

Key facts

What you'll do

• Provide technical assistance to English and French-speaking customers.
• Resolve basic product issues while maintaining a positive user experience.
• Manage inquiries across multiple platforms including phone, email, and chat.
• Explain features and services to help customers maximize product value.
• Maintain accurate records of all customer interactions.
• Adhere to internal knowledge management standards to ensure solution accuracy.
• Identify and escalate complicated technical problems to the appropriate teams.
• Complete the Level 1 Technical Support Certification.

Requirements

• 1+ year of experience in a customer service or call center environment.
• Fluency in French is required.
• Ability to work in Romania with legal authorization.
• Proficiency with internet browsers, email software, and multitasking across various systems.
• Strong verbal and written communication skills.
• Capacity to remain calm and professional in high-pressure situations.

Nice to have

• Fluency in Italian or Spanish.

Skills & tools

• Technical troubleshooting
• Knowledge management systems
• Multi-channel support (phone, email, chat)

Practical notes

• You must have the legal right to work in Romania to be considered for this role.
• By applying, you consent to receive communications regarding your application via email, phone, or SMS.