Security Supervisor

About the role

The Metopera is seeking a dedicated professional to oversee security operations during assigned shifts at our Lincoln Center location. You will lead a team of guards, manage incident responses, and ensure all safety protocols are strictly followed to protect our staff, performers, and guests.

Key facts

What you'll do

• Lead shift rollcalls to verify guard attendance, uniform standards, and awareness of daily post orders.
• Manage personnel deployment and adjust station assignments as conditions change throughout the shift.
• Train and mentor security staff on organizational policies, safety regulations, and operational procedures.
• Act as the primary responder for alarms, medical crises, criminal activity, and other emergency situations.
• Coordinate with external agencies such as the NYPD and FDNY during incidents and provide status updates to senior security leadership.
• Maintain consistent operational standards by briefing staff on recent events and proper protocol application.
• Author comprehensive incident reports documenting all security-related activities.

Requirements

• Must hold a valid NYS Security Officer License.
• High school diploma or equivalent required.
• Must possess or be able to acquire FDNY Certificates of Fitness for F-03 Indoor Place of Assembly and F-04 Outdoor Place of Assembly.
• Prior law enforcement experience is mandatory.
• Ability to work overnight shifts, weekends, and holidays as scheduled.
• Must be available to extend shifts beyond scheduled hours during emergency situations until relieved.
• Physical capability to regularly lift, push, or pull at least 50 lbs.
• Ability to remain standing and walking for consecutive hours.

Nice to have

• Previous supervisory experience within the military, private security, or law enforcement sectors.

Skills & tools

• Proficiency with access control systems, surveillance equipment, and electronic security hardware.
• Strong verbal and written communication abilities.
• High level of observational detail.
• Competency in conflict resolution and de-escalation tactics.
• Professional demeanor when interacting with the public and staff.

Practical notes

The Metropolitan Opera is an equal opportunity employer. We maintain a workplace free from discrimination based on race, color, religion, sex, pregnancy, national origin, citizenship, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information, or military status.