System Administration Consultant

About the role

This position sits at the intersection of software configuration, customer education, and ongoing service delivery. You will join the Admin Pro services group, which helps customers get the most from their MeridianLink products through implementation projects, advisory support, and managed services. Your work is billable professional services, which means every engagement should deliver clear value to the customer while staying inside the defined scope of the Admin Pro offering. The person in this seat partners directly with customers to configure their systems, recommends sensible configuration choices and process design, and makes sure each solution matches the workflows and operational goals the customer already runs. Over time you become the trusted point of contact for a set of Admin Pro customers, handling their day to day system administration questions, advising on improvements, and managing the relationship across renewal cycles. You will work independently on tasks of moderate complexity and pull in senior consultants when a project crosses into more difficult territory. Because the role is remote and customer facing, strong communication and a habit of careful documentation matter as much as technical ability.

Key facts

• Company: MeridianLink

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Location: Remote (USA)

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Employment type: Full time

• Focus area: Implementation, managed services, and customer education under the Admin Pro services program
• Tagged areas: Support and Solutions

What you'll do

• Maintain a working knowledge of MeridianLink licensed software so you can teach customers best practices and sensible ways to use the system.
• Configure MeridianLink products for new customers during implementation, translating stated requirements into a working setup.
• Provide consultative guidance on system configuration and process design so solutions align with existing business workflows.
• Gather business requirements from customers, ask clarifying questions, and turn the answers into clear configuration work.
• Identify optimization opportunities inside each customer's setup and recommend changes that improve daily operation.
• Deliver ongoing managed services to Admin Pro customers, including routine administration and upkeep tasks.
• Act as the advisory point of contact, answering questions, guiding decisions, and documenting outcomes.
• Apply established tools and methodologies so work is consistent, repeatable, and high quality across engagements.
• Support customer education by preparing materials and walkthroughs that help teams adopt the software.
• Escalate and collaborate with senior consultants on higher complexity initiatives, contributing your part and learning along the way.
• Manage the relationship with your assigned customers, keeping notes current and tracking open items to closure.

Requirements

• Experience in a customer facing systems or application administration role, ideally with SaaS products.
• Working knowledge of system configuration, user management, and workflow design.
• Ability to gather and translate business requirements into concrete configuration steps.
• Strong written and verbal communication, since much of the work is education and advisory.
• Comfort working independently with moderate supervision and knowing when to escalate.
• Familiarity with professional services delivery, including scoped, billable engagements.
• Organizational skills to track multiple customer requests and follow through.
• Willingness to document decisions, configurations, and customer instructions thoroughly.

Nice to have

• Prior exposure to financial services software or lending platforms.
• Experience teaching or training customers on software.
• Background in managed services or support desk escalation work.
• Familiarity with SQL or reporting tools used to analyze system data.

Skills & tools

• MeridianLink product suite and configuration interfaces.
• Requirements gathering and process mapping.
• Documentation and knowledge base practices.
• Remote collaboration and customer communication tools.
• Project tracking tools for professional services work.

Project highlights

A typical week can include walking a new customer through their first configuration, answering an existing customer's question about workflow settings, and reviewing a proposed change with a senior consultant before delivery. Longer projects might span a full implementation where you design the process flow with a customer team, get approval, configure the system, and then guide the rollout.

Why you should apply

This role suits someone who likes variety: no two customer environments are identical, and the mix of configuration, education, and relationship work keeps the days interesting. You get to see the direct result of your work when a customer clicks with a new workflow, and you build transferable skills in consulting and customer management that hold value across the industry.

Practical notes

• The role is fully remote within the United States, so a reliable workspace and overlapping hours with the team matter.
• Much of the work is billable services, so time tracking and scope awareness are part of the job.
• Training on the product suite happens on the job; you do not need deep product knowledge before starting.
• Career growth paths typically run toward senior consulting or team lead roles as complexity of work increases.