Senior Product Manager

About the role

Mercury is building lending solutions to empower growing businesses with fast and fair access to capital. We are seeking a Senior Product Manager to lead the development of our business lending products from concept to launch and beyond. This role requires a blend of strategic thinking, customer advocacy, and technical understanding to create a product that is both responsible and user-friendly.

Key facts

What you'll do

• Define the overall vision, strategic direction, and product roadmap for Mercury's business lending offerings.
• Oversee the complete customer experience, from initial eligibility and application through to funding, servicing, and repayment.
• Collaborate with risk and data science teams to build underwriting and decisioning systems that balance speed and approval rates with credit and compliance requirements.
• Work with design and engineering to ensure the application process is intuitive, transparent, and builds trust with business owners.
• Partner with banking partners, legal, and compliance to ensure the product meets all regulatory and operational standards.
• Establish and monitor key performance indicators such as conversion rates, approval and decline percentages, time to fund, loss performance, repayment success, and customer satisfaction to guide priorities.
• Utilize customer feedback, market analysis, and data to inform product development decisions and make informed trade-offs.
• Coordinate with marketing, sales, and support teams for successful product launches and customer outreach.

Requirements

• A minimum of 7 years in product management or a related field, including at least 2 years focused on lending, credit, payments, or other regulated financial services.
• Demonstrated experience in building and scaling lending businesses.
• A solid understanding of the lending lifecycle, encompassing origination, underwriting, servicing, and repayment, along with associated risk and compliance considerations.
• Proven ability to deliver customer-facing products, including those utilizing AI, and to iterate based on user needs.
• Technical proficiency, enabling effective collaboration with engineers and data scientists, and the ability to communicate complex topics to business, risk, and compliance teams.
• Strong empathy for customers, coupled with the discipline to balance growth objectives with credit, compliance, and operational realities.
• A history of using data and experimentation to drive decisions and achieve measurable results.
• Comfort navigating ambiguity and establishing direction in a rapidly evolving, new product area.

Nice to have

• Experience with AI-first product development.

Skills & tools

• Product Management
• Lending & Credit
• Risk Management
• Data Science
• Engineering Collaboration
• Customer Empathy
• Data Analysis & Experimentation

Practical notes

• Salary range for US employees: $200,700 - $250,900 USD.
• Salary range for Canadian employees: CAD 189,700 - 237,100 CAD.
• Compensation includes base salary, equity (stock options/RSUs), and benefits.
• Mercury is an Equal Employment Opportunity employer and values diversity and inclusion.
• Reasonable accommodations are available for applicants with disabilities.