Training & Support Operations Administrator

About the role

Menlo Security is seeking a detail-oriented administrator to manage the operational foundation of our training and support functions. You will maintain our educational and ticketing platforms while ensuring our technical lab environments remain efficient and cost-effective.

Key facts

What you'll do

• Manage administrative settings, user permissions, and ticketing workflows within Docebo and Zendesk.
• Oversee the full enrollment lifecycle to ensure users receive timely access to training.
• Maintain and configure training tenants and lab environments using AWS and CloudShare.
• Perform post-class decommissioning of cloud environments to manage costs and ensure system hygiene.
• Audit and update internal and external Knowledge Base articles for accuracy and formatting.
• Troubleshoot administrative bottlenecks to support the daily operations of the training and support departments.

Requirements

• High level of organizational skill and attention to detail regarding system configurations and user access.
• Ability to develop and maintain structured processes for repetitive administrative tasks.
• Strong communication skills to facilitate collaboration between technical support and education teams.

Nice to have

• Prior experience working with Docebo and Zendesk.
• Familiarity with cloud environments including AWS, Google Cloud, Cloudshare, or Heropa.
• Basic knowledge of HTML and CSS for formatting help center or training pages.
• Experience generating reports on enrollment or ticket trends using LMS and support tools.
• Proficiency with automation tools such as Zapier, Zendesk Macros, or Zendesk Triggers.
• Background in customer-facing roles to assist in refining user-focused documentation.

Skills & tools

• Docebo
• Zendesk
• AWS
• CloudShare
• Google Cloud
• Heropa
• HTML
• CSS
• Zapier

Practical notes

• Reference code: MSGL-I4
• Menlo Security provides equal employment opportunities regardless of race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.
• Agency submissions are only accepted via the Ashby ATS and require a pre-existing services agreement and specific assignment from the Talent team.