Sales Operations Analyst

About the role

Megaport is looking for a commercially driven analyst to support our EMEA sales organization. You will focus on improving forecast accuracy, refining CRM governance, and providing data-backed insights to help our regional leadership scale operations.

Key facts

What you'll do

• Manage regional sales forecasting by maintaining documentation and assisting leadership with pipeline reviews.
• Create and update Salesforce reports and dashboards to provide clear visibility into regional performance.
• Evaluate pipeline health and operational KPIs to spot trends and suggest process changes.
• Work with sales teams to increase CRM adoption and maintain high data quality standards.
• Recommend and implement workflow improvements to increase overall sales efficiency.
• Lead training sessions for internal teams on Salesforce, Gong, and other sales tools.
• Assist with territory planning, quote management, and account alignment.
• Coordinate with the Systems and Tools team to test and deploy Salesforce feature updates.
• Help with sales onboarding, playbook creation, and the rollout of go-to-market initiatives.
• Support regional Latitude operational projects.

Requirements

• Minimum 3 years of experience in Sales, Business, or Revenue Operations within high-performance sales environments.
• Advanced proficiency in Salesforce reporting and dashboard creation.
• Deep knowledge of CRM best practices, pipeline management, and sales forecasting.
• Strong analytical capabilities with a focus on problem-solving and trend identification.
• Ability to manage multiple priorities and adapt to a fast-changing business landscape.
• Excellent communication skills for managing stakeholders and cross-functional relationships.
• High level of organization and attention to detail with fluent English proficiency.

Nice to have

• Experience with sales enablement platforms such as Gong.
• Background supporting both direct and channel sales models.
• Prior experience in SaaS, telecommunications, cloud connectivity, or complex B2B sectors.

Skills & tools

• Salesforce
• Gong
• CRM administration
• Sales forecasting
• Data analysis
• Pipeline management

Practical notes

• Benefits include a performance bonus structure, flexible working arrangements, health and wellness programs, and internal awards.
• Leave entitlements include birthday leave, 5 days of study leave, and 12 weeks of parental leave after 12 months of service.
• All official communication comes from @megaport.com addresses; do not engage with @megaportau.com or requests to use Microsoft Teams for interviews.
• Recruitment agencies should not apply.
• Applications are handled confidentially in line with our privacy policy.
• Direct inquiries to Careers@megaport.com.