Operations Engineer

About the role

Megaport is looking for an Operations Engineer to join our team in Sofia to maintain our global network infrastructure. You will handle level 3 support and network operations while focusing on automation and service scalability for our customers.

Key facts

What you'll do

• Perform maintenance and operations on the Megaport network.
• Resolve major network incidents and provide level 3 customer support.
• Manage network capacity including planning, forecasting, and deployment.
• Record all activities within internal OSS/BSS systems.
• Implement and maintain monitoring for network hardware.
• Coordinate with internal engineering teams and external vendors.
• Support sales, deployment, and network operations center staff through escalations.
• Write technical summaries for completed, planned, and proposed projects.
• Test, certify, and evaluate new software, systems, and hardware.
• Train network operations staff.
• Collaborate with engineering on network improvement initiatives.

Requirements

• Proven background in network maintenance, deployment, and incident resolution.
• Production experience with Service Provider technologies, specifically MPLS L2/L3 VPN, MPLS Traffic Engineering, BGP, and IS-IS.
• Production experience operating optical networks, including ROADM and DWDM systems.
• Production experience managing transit networks, peering relationships, and upstream/downstream connections.
• Production experience with Nokia, Cisco, and Juniper hardware.
• Experience managing fiber optics patching and hardware installations in third-party data centers.
• Knowledge of cloud-based networking and SDN concepts.
• Fluent in written and spoken English.
• Ability to work autonomously and within remote teams.
• Strong organizational skills and attention to detail.

Nice to have

• Experience with Linux OS.
• Coding proficiency in Python or Perl.

Skills & tools

• Routing protocols
• Label switching
• Network automation
• OSS/BSS systems
• DWDM and ROADM

Practical notes

• Hybrid work model: In-office attendance required Tuesday through Thursday.
• Schedule: 10-hour work days between 08:00 and 18:00.
• Weekend and public holiday shifts are required on a rotating basis.
• Compensation includes a base salary plus an annual 5 percent performance-based incentive bonus.
• Benefits include birthday leave, a training allowance with 5 days of paid study leave, health and wellness programs, and mental well-being support.
• Direct all inquiries to Careers@megaport.com. Megaport will not request account creation via Microsoft Teams and does not use @megaportau.com email addresses. Recruitment agencies should not apply.