Akingbade Mayowa

Effectively prospected and qualified leads, converting them into active clients by educating them on the benefits of Wellconnect's products like cryptocurrency investments, trading platforms and portfolio management. Established a sales strategy for all major customers and prospects, developing positive relationships with more than 20 key clients. Successfully closed deals, consistently exceeding sales targets by 15% of $25000 per month, through persuasive communication and skillful negotiation.

Provided ongoing suppport to clients, addressing their inquiries, and ensuring a positive client experience to foster long-term loyalty and retention. Proactively identified and addressed at-risk clients, implementing retention strategies to prevent churn, resulting to a reduction in churn by 62% Became a team leadernand oversaw development of a 10 - member sales team.

Resolved customer complaints and issues, demomstrating strong problem-solving skills and a commitment to customer satisfaction. Communicated complex information clearly and concisely to customers with varying levels of technical expertise, ensuring understanding and a positive customer experience. Managed customer accounts and ensured data integrity by updating information, processing requests, and verifying account details. Successfully achieved a customer satisfaction rating of 88%.

Resolved 80% of customer's inquiries on the first contact. Reduced average resolution time by 15%. Contributed to the continuous improvement of customer support processes by identifying areas for improvement and suggesting solutions. Collaborated effectively with other departments such as managemnt, technical engineering to ensure seamless issue resolution and excellent customer satisfaction.