Matt Oberski

Managed and expanded a strategic book of business by developing consultative engagement plans that strengthened customer relationships and increased account value. Generated an average of 60 qualified leads per month, converting ~15% into closed revenue and driving $2.5M in attributable revenue over three years. Led a team of 5 while consistently exceeding team KPIs and sales quotas; developed individual and group training to strengthen consultative selling, product knowledge, and customer outcomes. Expanded existing accounts through upselling services, increasing deal size and lifetime value. Built a strong referral network driving repeat business. Consistently expanded existing client relationships while generating new residential and commercial business opportunities. Served as primary client contact from consultation through project completion. Established and monitored KPIs across customer engagement, account health, retention, and sales performance, exceeding goals throughout tenure. Prepared and led Executive Business Reviews demonstrating project ROI, business impact, and customer success to executive stakeholders.

Promoted to Key Account Manager based on success expanding enterprise and premium accounts through consultative upselling and cross-selling. Led a team of 3 while managing a portfolio of 160+ SaaS customer accounts across onboarding, adoption, engagement, renewals, retention, and account growth in a fully remote environment. Sustained 90%+ CSAT by aligning customer expectations, delivery, and follow-through. Maintained 92% client retention while driving incremental revenue growth through upsell and renewal. Reduced churn through early risk identification and proactive intervention. Conducted Executive Business Reviews and strategic customer conversations focused on outcomes, adoption, ROI, expansion opportunities, and long-term value. Collaborated cross-functionally to improve onboarding, program delivery, and the overall customer journey.

Supported a high-volume customer base with strong satisfaction scores. retention. Strengthened retention through consistent communication and follow-through. Partnered with customers throughout onboarding, adoption, and ongoing success planning to improve engagement and long-term Educated customers on best practices, platform capabilities, and success strategies to increase adoption and long-term business outcomes.

Promoted to Reading Interventionist in recognition of instructional excellence and demonstrated student impact. schools improve student reading outcomes. Led and supported a nine-teacher intervention team across three district high schools, coordinating literacy support and helping Served as a push-in Reading Interventionist, partnering directly with classroom teachers to deliver targeted support without disrupting core instruction. Designed and delivered individualized, data-driven reading interventions for struggling and at-risk students, accelerating reading proficiency gains. Contributed to significant improvements in standardized reading scores, helping all three high schools achieve top-tier district rankings in student reading achievement.

Delivered engaging instruction across diverse student needs. Built strong relationships with students, parents, and colleagues.