Key Account Manager

About the role

Marqeta is seeking a Key Account Manager to cultivate and expand relationships with our most important clients. This role is central to driving revenue growth by understanding customer needs and delivering effective solutions. You will act as a primary point of contact, ensuring client success and identifying opportunities for deeper engagement.

Key facts

What you'll do

• Manage a portfolio of strategic customer accounts, overseeing their day-to-day operations and program success.
• Develop and implement strategies to increase revenue through upsell and cross-sell initiatives.
• Serve as a trusted advisor to clients, guiding them through the complexities of the payments industry.
• Create regular customer-focused updates for internal teams, highlighting key metrics and progress.
• Analyze customer data to identify trends and propose improvements to business processes and technology.
• Prepare and deliver impactful presentations, including Quarterly Business Reviews and executive briefings.

Requirements

• A minimum of 12 years of relevant professional experience, coupled with a Bachelor's degree.
• Proven ability to manage multiple ongoing projects, maintain detailed records, and support daily client operations with precision.
• A proactive and self-directed approach to anticipating needs and driving tasks to completion.
• Demonstrated skill in building relationships and collaborating with internal teams to achieve objectives efficiently.
• Familiarity with the fintech sector and a desire to understand the payments landscape.
• Proficiency in Microsoft Excel and Google Sheets, including functions like pivot tables, VLOOKUP, IF, and SUMIF.

Nice to have

• Experience developing high-impact presentations using PowerPoint/Google Slides and Word/Google Docs.

Skills & tools

• Microsoft Excel
• Google Sheets
• PowerPoint
• Google Slides
• Microsoft Word
• Google Docs

Practical notes

• This role operates under Marqeta's "Flexible First" policy, allowing remote work within the United States.
• Compensation is structured into three tiers based on geographic location: National, Premium, and Premium Plus.
• On Target Earnings (OTE) for this position range from $173,700 to $255,400 annually, depending on the compensation tier.
• Benefits include multiple health insurance options, flexible time off, retirement savings plans, company equity, family-forming benefits, parental leave, mental health support, financial and professional coaching, legal advice, a remote work stipend, and annual development funds.
• The application process includes a recruiter call, hiring manager interview, a virtual "onsite" with multiple interviews, and a panel pitch.