Senior Integration Engineer

About the role

This position involves guiding Marqeta's clients through the technical aspects of integrating our tokenization services. You will act as a key technical advisor, helping customers implement solutions for provisioning payment cards to digital wallets like Apple Pay, Google Pay, and Samsung Pay across various platforms.

Key facts

What you'll do

• Educate key client technical contacts on Marqeta's platform and integration processes.
• Manage the technical onboarding of clients, offering guidance, configuring environments, and resolving issues.
• Become a specialist in Marqeta's tokenization APIs, establishing and sharing best practices.
• Identify potential integration challenges and their wider implications, while also handling detailed tasks.
• Collaborate with clients to troubleshoot integration problems, referencing documentation and diagnosing errors.
• Support internal delivery and onboarding teams with tokenization expertise and represent client needs in external discussions.
• Work with Product, Engineering, and other departments to refine client technical onboarding workflows.
• Maintain up-to-date knowledge of Marqeta's products and features, feeding implementation insights and client feedback to Product and Technology teams.
• Communicate technical information clearly, considering best practices, regulations, and platform updates.

Requirements

• A minimum of 5 years of experience in customer-facing technical roles such as sales engineering, implementation, or technical account management.
• Strong understanding of API concepts and ability to explain them to technical clients.
• Experience using tools like Bruno or Postman.
• Ability to comprehend complex client requirements and articulate technical solutions effectively, adapting recommendations to client needs.
• Skill in identifying client onboarding obstacles and collaborating internally to create scalable solutions.
• Proven ability to manage and deliver multiple projects concurrently under tight deadlines.
• Experience in the B2B technology sector.
• A solid grasp of payments, particularly in card issuing, tokenization, networks, and point-of-sale systems.
• A Bachelor's degree or equivalent practical experience.

Nice to have

• Familiarity with SQL and Datadog.

Skills & tools

• API Integration
• Technical Advisement
• Troubleshooting
• Payments Industry Knowledge
• Bruno
• Postman

Practical notes

• This role is remote within the United States. Compensation is determined by location tier: National, Premium, or Premium Plus.
• Base salary ranges:
• National: $112,700 - $140,900
• Premium: $122,000 - $152,500
• Annual bonuses are awarded based on individual and company performance.
• Benefits include health insurance, flexible time off, retirement savings, company equity, employee stock purchase program, family-forming benefits, parental leave (up to 20 weeks), mental health support, financial and legal advice, a remote work stipend, and professional development funds.