Manisha Verma
AI Customer Success Manager with 4.5 years driving GenAI and AI/ML adoption for enterprise retail and consumer clients across leading AI and SaaS firms. Own the full customer journey from onboarding through renewal and expansion, running AI product demos, designing adoption frameworks, and translating model capabilities into measurable business ROI for C-suite stakeholders.
Certified in Designing RAG pipeline, and applied AI fluency, skilled at building customer trust in AI systems and turning early adoption into growth accounts.
Experience
Associate Solution Leader- (Customer Success & Transformation)
Brane Enterprises Pvt. Ltd.
Managed $2M ARR portfolio of 50 enterprise AI/ML accounts, driving 30% YoY Product adoption through strategic onboarding.
Increased renewal rates 20% and protected $2M base by delivering 12 executive QBRs/EBRs, strengthening GRR and reducing churn.
Architected onboarding frameworks using Agile methodologies that cut implementation timelines by 25% across portfolio accounts.
Reduced churn risk by 22% using Gainsight health scores, enabling proactive retention and preventing ARR attrition.
Led 18 ROI-focused CXO workshops, converting 65% into strategic digital adoption initiatives with clear execution roadmaps.
Secured $1M+ expansion revenue, driving NRR above 100% through executive value conversations and upsell strategies.
Generated $5M in upsell opportunity by quantifying AI/ML business impact for C-level stakeholders, supporting NRR growth
Delivered 20+ AI/ML demos and cut time-to-value 25% across 50+ accounts with AI onboarding playbooks supporting NRR and GRR.
Project Manager- PMO (MDʼs Office)
CP Group Pvt. Ltd.
Directed 100 Cr+ transformation programs, delivering 86 Cr in documented cost savings through structured business case delivery.
Digitized distributor onboarding for 250+ partners, improving operational productivity 3X.
Expanded retail distribution enabling 75 daily outlet launches driving 11% regional revenue growth.
Analysed market intelligence across 8,000+ outlets, identifying 20% new distribution opportunities enabling 11% regional ROI.
Built Power BI dashboards tracking 40+ business KPIs, enabling data driven decisions and highlighting digital transformation value.
Conducted operational workshops improving seller productivity 1.5X across 1,650+ retail outlets.
Management Trainee- Wealth & Asset Sales
HDFC Bank Ltd.
Achieved 250% of sales targets, ranking top 5% across the wealth management team.
Managed 600+ HNW portfolios, delivering 2.8X portfolio growth within six months through personalized value advisory.
Leveraged Tableau analytics to identify 20% more cross-sell opportunities across HNW client portfolios.
Increased premium product adoption 35% through personalized advisory and engagement journeys
Education
Indian Institute of Management, Kashipur
MBA
Uttar Pradesh Technical University
B. Tech
Skills
CERTIFICATION
Anthropic Certified Claude 101
McKinsey Certified Forward Program
Anthropic Certified AI Fluency
Designing Scalable RAG Pipelines
Google Certified Machine Learning and Generative AI
Generative AI
ACHIEVEMENTS
$1M account rescue
secured renewal and 25% expansion through executive alignment and value repositioning.
65% CXO conversion rate
across 18 C-suite transformation workshops, converted into strategic initiatives with execution roadmaps.
86 Cr cost savings delivered
by leading enterprise transformation programs with quantified financial impact across business divisions.