Customer Success leader with 5 years of experience driving enterprise SaaS adoption, revenue expansion, and AI-led digital transformation. Proven success managing $2M+ portfolio across 50 enterprise clients, delivering 30% adoption growth, 25% faster onboarding, and $5M upsell pipeline. Strong expertise in executive stakeholder management, solution consulting, and global client engagement (US markets)
Brane Enterprises Pvt. Ltd.
Managed a $2M SaaS portfolio for 50 enterprise clients, driving a 30% YOY increase in product adoption by addressing client needs. Designed onboarding frameworks reducing implementation timelines by 25% across 50+ enterprise accounts. Delivered 12 executive QBRs annually, improving renewal rates of 20% and strengthening executive relationships. Facilitated 18 CXO transformation workshops, converting 65% into strategic digital adoption initiatives. Influenced $5M upsell pipeline through sales collaboration and value-driven enterprise solution positioning. Led 20+ AI/ML product demonstrations, accelerating enterprise deal conversions 35% faster. Implemented customer health scoring models reducing churn risk signals by 22% across strategic accounts Built analytics dashboards monitoring 30+ adoption KPIs enabling 40% faster interventions. Launched structured onboarding journeys reduce time-to-value by 28% for enterprise SaaS deployments. Collaborated with engineering teams to resolve 90% of implementation blockers, improving deployment success rates Developed customer success playbooks adopted across 3 regions improving lifecycle management efficiency 35%. Conducted 25 enterprise discovery workshops identifying automation opportunities improving operational productivity 20%.
CP Group Pvt. Ltd.
Led enterprise digital transformation delivering ¹86 Cr cost savings across 5 business divisions Digitized distributor onboarding for 250+ partners, improving operational productivity 3X. Expanded retail distribution enabling 75 daily outlet launches driving 11% regional revenue growth. Analyzed market intelligence across 8,000 outlets, identifying 20% new distribution opportunities. Implemented Power BI dashboards tracking 40+ KPIs, improving leadership decision speed 30%. Directed ¹100 Cr+ transformation programs across teams, delivering projects on time, under budget, and meeting business goals. Conducted operational workshops improving seller productivity 1.5X across 1,650+ retail outlets.
HDFC Bank Ltd.
Managed 600+ HNW client portfolios, delivering 2.8X portfolio growth within six months. Achieved 250% sales targets, ranking top 5% performers across wealth management team. Increased premium product adoption 35% through personalized advisory and engagement journeys Leveraged Tableau analytics to identify 20% more cross-sell opportunities across HNW client portfolios Expanded client group size 35% through targeted financial advisory and portfolio optimization.
MBA
B. Tech