Maksim Ksenofontov
Customer Support Specialist with 2+ years of experience in online client communication, CRM systems, onboarding, payments, and issue escalation. Experienced in Russian- and English-speaking support. Understanding of blockchain fundamentals, crypto transaction logic, wallets, KYC/AML, and user security. Ready to support users in crypto and Web3 products.
Experience
Customer Support Specialist
CodeBridge Academy
Remote
Handled incoming client inquiries via Telegram in Russian and English
Advised clients on products, services, and terms; assisted with selection and enrollment
Guided clients through registration, payment, and onboarding stages
Escalated technical and complex issues to relevant specialists
Maintained client database and tracked inquiry statuses in CRM
Supported users from multiple countries in an async remote environment
Client Communication & Social Media Assistant
FILIN Wellness Center
Buenos Aires, Argentina
Maintained high-quality client communication
Handled incoming inquiries and leads through Instagram and WhatsApp
Followed company communication standards and scripts
Consulted clients on services and pricing
Coordinated appointments and scheduling
Worked with CRM systems
Supported online sales through chat communication
Created content for social media platforms
Managed social media communication with clients
Monitored customer satisfaction and experience
Worked in a fast-paced online environment
Skills
LANGUAGES
Russian
Native
English
B1/B2
Spanish
B1