Onsite IT Support Specialist

About the role

We are seeking a hands-on IT professional to manage our local technical infrastructure and provide direct support to our Austin-based staff. You will serve as the primary point of contact for hardware and software issues, ensuring our office operations run smoothly.

Key facts

What you'll do

• Resolve technical hardware and software issues for local employees
• Manage office IT equipment, including setup and maintenance
• Provide desk-side support and troubleshoot connectivity problems
• Assist with onboarding new hires by configuring workstations and access permissions
• Maintain inventory of company hardware and peripherals

Requirements

• Proven experience in an onsite IT support or help desk role
• Ability to physically manage and install office hardware
• Strong troubleshooting skills for common operating systems and office software
• Excellent communication skills for interacting with staff in a professional environment

Nice to have

• Prior experience working in a fast-paced startup or tech company environment
• Certifications related to IT support or network administration

Skills & tools

• Hardware troubleshooting
• Software installation and configuration
• Office network support
• Asset management

Practical notes

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.