Billing Manager

About the role

Luxury Presence is a Series C company providing an AI growth platform for the real estate industry, currently exceeding $100M in annual recurring revenue. We are seeking a Billing Manager to oversee our order-to-cash operations and lead a team dedicated to billing accuracy and financial integrity.

Key facts

What you'll do

• Supervise and mentor staff members focused on customer billing support and quality assurance.
• Oversee the entire order-to-cash lifecycle and manage the relationship with our billing platform provider.
• Collaborate with internal departments and vendors to audit discrepancies and implement permanent billing fixes.
• Handle complex payment disputes, chargebacks, and credit or refund requests.
• Direct accounts receivable and collections workflows, including managing overdue accounts and bad debt.
• Develop and maintain reporting dashboards to monitor billing performance, collection metrics, and client status.
• Create and document standardized processes to improve operational efficiency.

Requirements

• 3-5 years of professional experience in billing, accounts receivable, or collections, ideally within a SaaS or subscription-based environment.
• Demonstrated background in team management, including setting performance goals and driving accountability.
• Ability to operate independently and manage complex tasks with high attention to detail.
• Strong analytical skills to identify trends and communicate financial insights to stakeholders.

Nice to have

• Familiarity with AI-native billing platforms.
• Proficiency with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack.

Skills & tools

• Billing systems management
• Accounts receivable and collections
• Financial reporting and analytics
• Team leadership and process documentation
• Spreadsheet proficiency

Practical notes

• Luxury Presence is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, or national origin.