Dedicated customer service professional with 10 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods such as chats, emails, and calls while accurately documenting customer issues and providing first class service with every interaction.
ASI
Remote
Manage large amounts of incoming phone calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
IQor
Remote
Answer inbound calls and greet customers with energy and enthusiasm. Place outbound calls and communicate with energy and enthusiasm to customers. Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. Meet department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues. Communicate and follow instructions for one call customer resolution. Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns. Take an active role in educating customers about our clients products and services.
Tristate Neurology
Booked, managed, and confirmed clients’ appointments for clinical procedures. Obtained and verified necessary patient-specific insurance information and authorizations. Handled phone calls and faxes and used other common office machines. Updated and maintained accurate and complete patient-related files and medical records. Participated in staff meetings and served on relevant staff committees.
Interpreted and complied with institution and department specified policies, procedures, and standards. Monitored and maintained cleanliness and orderliness of examination room and equipments. Prepared patients for their scheduled procedures and performed initial eye tests. Produced and delivered all required reports and billing statements, in a timely manner. Verify insurance, process medical records, and referral orders.
Memphis Cardiology
Greet and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person and office. Answer, screen and forward incoming phone calls. Ensure reception area is tidy and presentable, with all necessary stationery and material. Provide basic and accurate information in-person and via phone/email. Receive, sort and distribute daily mail/deliveries.
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). Order front office supplies and keep inventory of stock. Update calendars and schedule meetings. Arrange travel and accommodations, and prepare vouchers. Keep updated records of office expenses and costs. Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
High School Diploma
Graduated with a 3.4 GPA
Available upon request.