Service Parts Advisor

About the role

You will manage parts operations at our service center to ensure high customer satisfaction and inventory efficiency. This role focuses on supporting technicians by maintaining accurate stock levels and streamlining the parts supply chain.

Key facts

What you'll do

• Manage parts inventory by anticipating business needs to optimize workflows.
• Maintain accurate inventory control systems, including annual and perpetual counts.
• Order inventory and source specific parts for vehicle repairs.
• Receive shipments and organize stock in assigned storage areas or bins.
• Coordinate parts transfers between Lucid Service locations.
• Create parts estimates for customers, insurance providers, and internal fleet vehicles.
• Monitor part revision updates and adjust local inventory accordingly.
• Achieve and maintain a high First Time Fill Rate for the service center.
• Oversee the physical and systematic processing of warranty returns.
• Use automotive terminology to perform precise searches in the parts catalog.
• Promote accessory sales according to company guidelines.
• Perform additional tasks as required.

Requirements

• 2 to 5 years of experience as a back counter Service Parts Advisor.
• Proven ability to dispatch parts to technicians efficiently.
• Proficiency in using parts catalogs to identify specific repair components.
• Willingness to obtain forklift certification.
• Ability to work independently and make quick decisions to reduce repair downtime.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service abilities.

Skills & tools

• Automotive parts catalog systems
• Inventory management software
• Forklift operation (must be willing to certify)