Service Supervisor, San Jose

About the role

This position offers a path for growth into higher management levels within our service operations. You will support the Service Manager by overseeing daily activities, including the coordination of technicians, advisors, parts personnel, and service assistants.

Key facts

What you'll do

• Manage daily service operations, including customer interactions, repair workflows, and reporting.
• Evaluate employee performance and provide regular feedback to improve results.
• Handle recruitment, training, and professional development for service staff.
• Facilitate and track team training programs.
• Participate in workshops and professional development meetings.
• Maintain high standards for customer service and build relationships with clients and vendors.
• Oversee staff scheduling and timekeeping.
• Resolve customer complaints and concerns promptly.
• Ensure department compliance with industry regulations and standards.
• Delegate tasks to ensure vehicles are repaired and returned to customers on schedule.
• Provide ongoing guidance and coaching to team members.
• Conduct quality control inspections on vehicles following repairs.
• Perform administrative duties as required.
• Address safety and personnel matters in coordination with Human Resources.

Requirements

• Ability to manage and develop service personnel.
• Experience with performance management and providing consistent feedback.
• Capacity to learn and adapt to front-end customer service and back-end technical operations.
• Proficiency in ensuring work orders are accurate, complete, and properly documented.
• Understanding of industry standards and regulatory compliance.
• Commitment to the Lucid Motors mission and service philosophy.

Skills & tools

• Operations management
• Team leadership
• Customer service conflict resolution
• Quality control processes
• Administrative reporting and scheduling