Parts Advisor, Millbrae

About the role

This position manages parts operations at a service center, ensuring high customer satisfaction. The Parts Advisor will focus on efficient parts handling to support smooth service operations. This role is key to maintaining optimal inventory and maximizing returns.

Key facts

What you'll do

• Manage parts inventory effectively by anticipating and addressing business needs
• Maintain an accurate parts inventory control system, including perpetual and annual counts
• Order inventory and specialized parts for repairs
• Receive parts orders and organize them in storage areas or bins
• Manage parts transfers between Lucid Service locations when necessary
• Create parts estimates for customers, insurance companies, or internal fleet vehicles for service advisors to sell
• Stay informed on the latest part revisions and update local inventory accordingly
• Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center's Parts Department
• Organize and oversee parts warranty returns, both systematically and physically
• Understand automotive terminology for accurate and efficient part searches and ordering
• Promote the sale of accessories following Lucid guidelines

Requirements

• 2 to 5 years of experience as a Service Parts Advisor (back counter)
• Demonstrated ability to efficiently dispatch parts to technicians to support operations
• Proficiency in using parts catalogs to find specific repair needs
• Willingness to obtain forklift certification
• Ability to work independently and make quick decisions in a fast-paced environment
• Strong organizational skills and attention to detail
• Excellent communication and customer service skills