Lovina Ogidi

Established and expanded a customer-centric event management firm, providing comprehensive event solutions while maintaining peak operational performance and service excellence.

Key Achievements

• Directed the planning and execution of 40+ high-scale events, ensuring seamless logistics and achieving 100% on-time delivery and consistent service excellence.
• Acted as the lead customer support strategist, resolving complex client inquiries and service requests to maintain peak operational performance.
• Cultivated long-term client relationships through proactive engagement, resulting in a 90%+ retention and referral rate.
• Managed a diverse network of 20–30 vendors per event, optimizing time management and ensuring high-quality service delivery through effective coordination.
• Achieved $50,000 in cost savings through strategic vendor negotiations and efficient resource management while maintaining high-end event standards
• Spearheaded real-time problem-solving for operational issues, mitigating risks, and enhancing the overall customer experience.

Provided high-level administrative support and customer service, ensuring efficient communication, scheduling, and operational coordination in a fast-paced environment.

Key Achievements

• Managed 20+ daily multi-channel client interactions, maintaining a 100% response rate and enhancing service quality scores through timely resolution.
• Optimized executive calendar and scheduling workflows, ensuring 100% compliance with critical project deadlines and zero meeting conflicts.
• Systematized 100+ digital and physical records, reducing document retrieval time and improving organizational data accessibility.
• Bridged communication gaps between clients and management as a primary liaison, directly increasing client satisfaction ratings through proactive engagement.
• Resolved complex customer complaints and inquiries, contributing to a measurable improvement in long-term customer retention and loyalty.