Livia Rousseau
I am a passionate, dedicated, and adaptable professional with a strong ability to thrive in both remote and in-person environments. I bring extensive administrative, analytical, and communication skills, developed across diverse industries. I am calm under pressure, quick to learn new systems and technologies, and committed to delivering exceptional results while maintaining integrity and professionalism.
While I enjoy the crypto and technical space, I am open to exploring new ventures and challenging myself further in a new role.
Experience
Investment Analyst & Outreach Specialist for Slaz and Idle Sword
The Spagnis (PTY) Ltd
Social Media & Digital Marketing for MyMonero
The Spagnis (PTY) Ltd
Content Creation & Creative/Blog Writing for MyMonero
The Spagnis (PTY) Ltd
Technical Support Engineer for MyMonero
The Spagnis (PTY) Ltd
Recruiter for The Spagnis
The Spagnis (PTY) Ltd
Executive Assistant to the CEO
The Spagnis (PTY) Ltd I began my journey with The Spagnis in an administrative and support capacity and earned multiple promotions through diverse roles across its associated projects. Each new position allowed me to expand my technical understanding of blockchain technology, cryptocurrencies and digital asset ecosystems. I worked closely with Riccardo “Fluffypony” Spagni and gained a deep understanding of cryptocurrency, blockchain and privacy technology. And through this experience, I’ve built a strong foundation in analysis, marketing, community engagement, and team coordination, while developing the ability to adapt quickly to new challenges and industries. This journey has not only prepared me for continued growth within the crypto and technology sectors, but also equipped me with transferable skills applicable to a wide range of business environments and sectors. I have built strong Marketing, Content Creation, Social Media and Analytical skills over the past 6+ years. I also have strong skills in client facing roles, technical support and support engineering.
Training Specialist (Promoted from MBR Analyst)
Discovery Vitality
Designed training material and content for internal staff development and external advertising initiatives. Facilitated training programs and workshops to enhance staff knowledge and engagement.
MBR Analyst (Promoted from Senior Service Consultant)
Discovery Vitality
Conducted Member-Based Research (MBR) on membership data to improve client experience and engagement strategies. Developed insights, training materials, and presented results to internal teams and management. Developers and Facilitated internal staff improvement and motivation workshops and lectures. Recognized for reliability and leadership, resulting in internal promotion.
Senior Call Centre Service Consultant
Discovery Vitality
Delivered excellent customer service, assisting clients with queries and product information while maintaining confidentiality and efficiency. Promoted due to consistent top performance, attention to detail, and professionalism.
Education
South Africa
Senior National Certificate
Skills
Office Administration & Executive AssistanceRemote Work & Digital CommunicationRecruitment & Team CoordinationCustomer Service & Client RelationsSocial Media & Content CreationData Analysis & ReportingMarketing Support & StrategyTime Management & MultitaskingFacilitation
ADDITIONAL INFORMATION
Nationality
Dual Citizenship - South African + Italian
Gender
Female
Language
English
Driver’s License
Yes
Matric Certificate
Yes