Livia Rousseau

I began my journey with The Spagnis in an administrative and support capacity and earned multiple promotions through diverse roles across its associated projects. Each new position allowed me to expand my technical understanding of blockchain technology, cryptocurrencies and digital asset ecosystems. I worked closely with Riccardo “Fluffypony” Spagni and gained a deep understanding of cryptocurrency, blockchain and privacy technology. And through this experience, I’ve built a strong foundation in analysis, marketing, community engagement, and team coordination, while developing the ability to adapt quickly to new challenges and industries. This journey has not only prepared me for continued growth within the crypto and technology sectors, but also equipped me with transferable skills applicable to a wide range of business environments and sectors. I have built strong Marketing, Content Creation, Social Media and Analytical skills over the past 6+ years. I also have strong skills in client facing roles, technical support and support engineering.

Designed training material and content for internal staff development and external advertising initiatives. Facilitated training programs and workshops to enhance staff knowledge and engagement.

Conducted Member-Based Research (MBR) on membership data to improve client experience and engagement strategies. Developed insights, training materials, and presented results to internal teams and management. Developers and Facilitated internal staff improvement and motivation workshops and lectures. Recognized for reliability and leadership, resulting in internal promotion.

Delivered excellent customer service, assisting clients with queries and product information while maintaining confidentiality and efficiency. Promoted due to consistent top performance, attention to detail, and professionalism.