Lionel Lim
Product and operations specialist with experience supporting high volume crypto platforms across transaction monitoring, system workflows and user operations. Skilled in identifying operational inefficiencies, resolving complex system and user issues and collaborating with cross functional teams to improve product performance and reliability.
Combines strong risk awareness with process optimization and data driven decision making in fast paced environments.
Experience
Subject Matter Expert (Operations)
Binance
- Monitored and managed high volume (up to 12,000+ tickets per year) operational workflows, ensuring smooth execution of transaction processing, account actions and system related activities
- Investigated and resolved complex user and system issues, including transaction discrepancies, abnormal account behavior and workflow disruptions
- Performed risk based reviews on KYC, withdrawals and account security requests, balancing user experience with platform safety
- Collaborated with product and technical teams to escalate bugs, improve system workflows, and enhance operational efficiency
- Identified recurring issues and process gaps, contributing to workflow improvements and SOP enhancements
- Handled high impact escalation cases, applying structured judgment to support timely and accurate resolution
Trader
Independent
- Analyzed market behavior, liquidity conditions and trading patterns across spot and derivatives markets to inform decision making
- Monitored funding rates, open interest and price action to identify anomalies and potential market signals
- Conducted onchain analysis and wallet tracking to interpret fund flows and user behavior
- Utilized tools such as Trading View, Nansen, Bubble Maps and Coinalyze to support data driven insights
Education
TAR UMT
International Business
Skills
Escalation Handling & Incident ManagementProcess Optimization & SOP DevelopmentCrypto Market & Onchain IntelligenceSystem Monitoring & Issue ResolutionCross Functional Stakeholder CollaborationData Interpretation & Trend Analysis