Director of User Experience

About the role

This role involves leading and expanding the user experience function at a growing B2B SaaS company. You will report to the VP of Product and play a key part in increasing product adoption. The position focuses on strategic leadership, team development, and integrating data-driven design practices.

Key facts

What you'll do

• Guide, mentor, and expand a diverse design team.
• Cultivate a high-performing design culture centered on skill, curiosity, and user understanding.
• Define career paths, growth frameworks, and hiring plans to scale the team.
• Foster an environment rich in data and feedback, with strong design critique.
• Act as a strategic UX partner to the VP of Product, contributing to roadmap and product vision.
• Represent user needs at the leadership level, embedding UX considerations early in product strategy.
• Collaborate with Product Marketing, Customer Success, and Support to link UX work to customer and business goals.
• Work closely with Engineering to ensure design feasibility, speed, and quality.
• Investigate how AI can enhance in-product experiences for users, reducing friction and accelerating value.
• Champion and implement Pendo as the main platform for user analytics, in-app guides, and behavioral insights.
• Establish internal practices for using Pendo data, including usage analytics, funnel data, and NPS signals, to inform design.
• Lead the team's adoption of AI tools in the design workflow to shorten the time from insight to validated solution.
• Partner with Product and CS to align on key metrics like adoption, activation, task success, and time-to-value.
• Drive a culture of hypothesis-driven design with regular usability testing, A/B testing, and quantitative validation.
• Oversee technical writing and in-app content, ensuring high standards for clarity and usability.
• Define best practices for in-app onboarding, tooltips, walkthroughs, and contextual help using Pendo.
• Partner with Customer Success and Support to identify friction points and create scalable self-serve content.
• Apply instructional design principles to the B2B SaaS product experience.
• Develop and maintain Limble's design system for scalability, consistency, and speed.
• Set and maintain high standards for interaction design, accessibility, and visual quality.
• Ensure UX research is an integral part of the design process.

Requirements

• 7 or more years of UX leadership experience managing multi-disciplinary teams.
• Demonstrated success in scaling a UX function within a B2B SaaS environment.
• Direct experience with Pendo and the ability to translate behavioral data into design decisions.
• Proven experience using AI tools to speed up the design process and support design system management.
• Familiarity with instructional design principles and best practices for in-app onboarding and guides.
• Strong collaboration skills across Product, Engineering, Marketing, Customer Success, and Support.
• Experience building, maturing, and maintaining a design system from its inception.
• Excellent communication and storytelling abilities to align stakeholders and advocate for UX investment.

Practical notes

This is a fully remote position. Benefits include flexible PTO, 13 paid company holidays, paid parental leave, health, dental, and vision insurance, employer-paid basic life and short-term disability insurance, company contribution match for HSA and 401(k), flexible spending accounts, a monthly employee wellness stipend, and opportunities for learning and development reimbursement. Pet insurance is also offered.