Lew YiLiang

Singaporelewyiliang@gmail.com +65 8399 6887

Detail-oriented data and systems analyst with experience in business analysis, workflow mapping, and data visualization. Proven ability to translate stakeholder requirements into actionable system configurations and reporting solutions. Skilled in automating data processes, building dashboards, and supporting digital transformation initiatives across healthcare and supply chain domains.

Experience

Systems Analyst

Synapxe

Singapore

Nov 2024 — May 2026

Configured Epic system functionality based on clinical workflow requirements, translating stakeholder needs into build specifications that improved documentation workflows and end-user usability.
Drove data and reporting initiatives across 11 clinical teams, defining requirements that guided dashboard and report development for operational and regulatory reporting.
Led 2 stakeholder workgroups to gather and prioritize requirements, informing system design and configuration decisions across the project.
Coordinated with Epic representatives and cross-application teams to manage build dependencies and align configuration changes, resolving cross-module conflicts affecting integrated workflows.

Supply Chain Data Analyst Intern

Singapore

Sep 2024 — Nov 2024

Built interactive Power BI dashboards by transforming raw shipment data into key operational metrics, enabling management reporting and performance monitoring.
Automated recurring data preparation workflows, saving over 10 hours per month and improving data consistency.
Monitored and reconciled daily shipment data, working with freight forwarders to resolve discrepancies and improve logistics milestone accuracy.

Business Intelligence Intern

SkillsFuture Singapore

Singapore

Jul 2018 — Jan 2019

Analyzed CRM and web portal data to uncover trends in customer inquiries and service usage, supporting service improvement initiatives.
Automated weekly customer experience reports via SAP BI, increasing report generation speed by 30%.
Contributed to the launch of the Ask Jamie virtual assistant by refining NLP capabilities through text mining and concept identification, improving the relevance and accuracy of chatbot responses.

Education

University of London - SIM Global Education

BSc (Hons) in Data Science and Business Analytics

Aug 2021 — Aug 2024

First Class Honours. Relevant coursework: Business Analytics, Programming, Machine Learning.

Temasek Polytechnic

Diploma in Big Data Management and Governance

Apr 2016 — Apr 2019

Skills

SQLPower BITableauQlikViewVBAIBM SPSSPythonREpicSAP BISAP CRMData AnalysisData VisualizationEnglish

CERTIFICATIONS

EpicCare Inpatient Clinical Documentation and SmartForms

Mar 2025

Microsoft Certified: Power BI Data Analyst Associate (PL-300)

Aug 2024 – Present

IIBA Entry Certificate in Business Analysis (ECBA)

Sep 2023

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