Customer Service Specialist [2631-399721]

About the role

Levelup provides outsourcing services to software vendors and agencies. We are looking for a specialist to manage customer inquiries and operational tasks within a small, fast-moving team.

Key facts

What you'll do

• Provide support through email and chat while maintaining high service standards.
• Resolve customer questions and guide users through product features.
• Escalate difficult technical issues to the appropriate internal teams.
• Perform administrative duties, online research, and appointment scheduling.
• Update and maintain internal documentation and customer records.
• Test new workflows and features, providing feedback to improve internal processes.
• Manage daily tasks independently in environments where formal procedures may not yet exist.

Requirements

• Prior experience in customer support, administration, operations, or as a personal assistant.
• Ability to work a fixed 40-hour week during US business hours, specifically 9:00 AM to 5:00 PM Pacific Standard Time.
• High level of organization and the capacity to handle multiple projects at once.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal English proficiency for direct communication with US clients.
• Ability to work independently without constant supervision.
• Flexibility regarding specific client schedules.

Nice to have

• Experience working with US-based clients in fast-response or on-call roles.
• Familiarity with AI tools and AI-generated text.

Skills & tools

• Customer support software
• Online research tools
• Administrative documentation systems
• AI-based productivity tools

Practical notes

• This is a fully remote position.
• Benefits include HMO coverage and 13th month pay.
• The role requires a proactive approach to task management and team collaboration.