Forward Deployed Engineer, Care Operations

About the role

This role sits at the intersection of engineering and operations. As Leap's Forward Deployed Engineer on the Care Operations team, you will own the technical infrastructure that activates new members and moves them through the funnel from deal close to first infusion. You're not supporting a system someone else built. You're building the system. The foundation exists but needs to be rebuilt properly. You'll inherit a set of workflows, integrations, and data pipelines across a series of internal and external tools, assess what's working, gut what isn't, and architect something that scales. Half your time will be spent writing code and building automation; the other half will be spent in the operational reality of the

team: diagnosing where members get stuck, redesigning processes, and making sure the tools you build actually solve the right problems. This is an ownership role. There is no hand-off queue, no ticket backlog managed by someone else, and no layer between you and the outcomes. When member activation stalls, you'll know why and you'll fix it. You'll report directly to the Head of Member Ops. and Strategy and work closely with Clinical Ops, Member Growth, and Client Success. If you've spent time in ops-heavy or process-engineering environments and found yourself wishing you could just build the tool rather than submit a request for it, this role was designed for you.

Key facts

What you'll do

• Own the technical systems that move members from "New" to "Scheduled" and "Infused", including the automations, integrations, and workflows that drive each transition.
• Identify funnel drop-off points through data and direct observation; build the fixes, not just the recommendations.
• Design and maintain the member activation pipeline, ensuring every new employer deal translates into a structured, repeatable onboarding flow.
• Build tooling that surfaces the right information to the right person at the right time, reducing manual work and improving response rates.
• Build and maintain integrations across all of our internal and external tooling as the stack evolves.
• Write production-grade code and automation (Python, SQL, APIs, webhooks, low-code tools) that the Care Ops team depends on daily.
• Leverage AI tooling, including LLMs, to build faster, automate intelligently, and solve problems that traditional scripting can't.
• Own data quality and system reliability; when something breaks or drifts, you catch it and fix it before it affects members.
• Translate operational problems into technical solutions, and technical constraints into process design that the team can actually execute.
• Document workflows, system architecture, and integration logic so the team isn't dependent on tribal knowledge.
• Work directly with Care Coordinators and clinical staff to understand where manual effort is highest and where automation will have the most impact.
• Contribute to sprint planning and roadmap prioritization; you have a point of view on what to build next and why.
• Build dashboards and reporting that give the Care Ops team real-time visibility into funnel performance, outreach quality, and activation rates.
• Design and maintain computed metrics (e.g., time-to-schedule, outreach cadence health, case aging) that surface actionable signals rather than just raw data.
• Partner with Member Growth and Client Success to ensure commercial and clinical metrics are aligned and trustworthy.

Requirements

• Technically autonomous, you build your own tools, write production code, and lean heavily on AI to move faster than a team three times your size.
• Fluent across the full technical stack this role requires: Python or equivalent scripting, SQL, REST APIs and webhooks, and low-code/no-code automation platforms.
• Operationally literate, you understand process design, can map a workflow, and know the difference between a tool that technically works and one that the team can actually use.
• Comfortable working directly with stakeholders at all levels, from clinical coordinators to executives, translating complex technical concepts into clear actions.
• Highly disciplined with an intuitive sense for data integrity, system reliability, and the downstream impact of changes.
• A bias for action; when you see a broken process, you roll up your sleeves and fix it rather than wait for someone else.
• Strong written and verbal communication, with the ability to translate between technical and non-technical audiences.
• Proven experience owning end-to-end responsibilities in a fast-paced, process-driven environment.

Nice to have

• Experience in healthcare, benefits, or pharmacy operations is a plus.
• Familiarity with specialty drug workflows and infusion center operations.

Practical notes

This is a US-based remote role. The position is full-time. No specific hours or travel requirements are stated in the source. No visa sponsorship details or application deadlines are provided in the source.