Operations Specialist

About the role

LeafLink is building the leading B2B platform for the cannabis industry. This contract role supports the Dama Financial division, focusing on the back-office processing of financial transactions for cannabis businesses. The position requires meticulous handling of cash deposits and related financial activities, ensuring accuracy and adherence to banking regulations.

Key facts

What you'll do

Process and finalize daily financial transactions across various systems, including deposits, loans, and general ledgers, meeting daily cutoffs.

Manage domestic and international wire transfers, adhering to Fedwire, SWIFT, dual-control, and OFAC screening protocols.

Handle incoming and outgoing ACH transactions, including NACHA file validation, returns, and Notification of Change (NOC) processing.

Investigate and resolve transaction discrepancies, such as holds, suspense items, and duplicate entries, within set timelines.

Act as the primary point of contact for the Customer Service team regarding transaction status, holds, and exception resolution.

Research and respond to wire recalls, ACH disputes, and unauthorized transaction claims, coordinating with external banking partners.

Reconcile general ledger and suspense accounts associated with wire and ACH activity, preparing necessary adjustments.

Ensure compliance with BSA/AML, OFAC, Regulation E, and NACHA operating rules.

Document processing errors and their causes, suggesting improvements to reduce future issues.

Provide transaction records and documentation for internal and external audits.

Support month-end, quarter-end, and year-end processing and reporting tasks.

Requirements

A minimum of 2 years of experience in bank operations, back-office transaction processing, or a comparable role.

Demonstrated experience with wire transfer processing (Fedwire/SWIFT) and ACH processing (NACHA files, returns, NOCs).

Familiarity with BSA/AML, OFAC, and Regulation E as they apply to payment processing.

Experience using core banking platforms or payment/wire systems such as Fiserv, Jack Henry, or FIS.

Proficiency in Microsoft Excel and other Microsoft Office applications.

Nice to have

Strong attention to detail and the ability to maintain accuracy under pressure.

Analytical and problem-solving skills for resolving transaction exceptions.

Effective written and verbal communication abilities for internal collaboration.

Capacity to manage a high volume of transactions and inquiries simultaneously.

Discretion in handling sensitive financial information.

Ability to work effectively both independently and as part of a team.

Skills & tools

Wire Transfer Processing (Fedwire/SWIFT)

ACH Processing (NACHA)

BSA/AML Compliance

OFAC Compliance

Regulation E

Core Banking Platforms (e.g., Fiserv, Jack Henry, FIS)

Microsoft Excel

Microsoft Office Suite

Practical notes

This is a contract position.