Account Manager, Seller

About the role

LeafLink is seeking a dedicated Account Manager to partner with cannabis businesses nationwide. You will be instrumental in guiding clients towards success on our platform, fostering deeper engagement, and driving sustained growth. This role involves close collaboration with internal teams and a focus on client advocacy.

Key facts

What you'll do

• Serve as the primary point of contact for your assigned client portfolio, working with Account Executives and specialists to increase platform adoption and loyalty.
• Act as a trusted advisor, demonstrating how LeafLink's marketplace and financial services can enhance client efficiency and reduce costs.
• Ensure client satisfaction and demonstrate the value clients receive from LeafLink's solutions by prioritizing their business needs.
• Proactively expand client usage of LeafLink through targeted outreach, training, and regular check-ins.
• Drive revenue retention by building strong relationships and identifying opportunities for cross-selling and upselling.
• Cultivate multi-level relationships with major cannabis brands and sellers, identifying new partnership prospects.
• Achieve quarterly objectives related to customer engagement, adoption metrics, and sales quotas.
• Analyze client data to identify operational inefficiencies and propose solutions for improvement.
• Become an expert on the LeafLink platform, staying current with new features and product updates.
• Manage client expectations and actively solicit and act upon client feedback.
• Contribute to the development of standardized client engagement processes.
• Collaborate with Sales, Marketing, Product, and Support teams to deliver outstanding client experiences.
• Track and follow up on critical product-related issues to ensure timely resolution.
• Maintain detailed customer records and interaction history within Salesforce CRM.
• Optimize the use of Account Management tools to support client relationships.
• Identify and propose improvements to existing processes, tools, reporting, and documentation.

Requirements

• Bachelor's degree in Business or equivalent professional experience in a customer-facing account management role.
• Minimum of 3 years of experience in a consultative, customer-facing position within enterprise software or FinTech SaaS.
• At least 2 years of experience communicating technical software solutions, including feature demonstrations and best practice sharing.
• Familiarity with the current legal cannabis industry landscape.
• Understanding of payment cycles and inventory management processes.
• Strong communication, interpersonal, and presentation abilities.
• Proven ability to build and maintain effective customer relationships, both virtually and in person.
• Experience facilitating meetings with clients and users of varying seniority and technical expertise.
• Demonstrated success in meeting and exceeding performance goals.
• Skilled problem-solver with a collaborative approach to cross-functional work.
• Ability to thrive in a fast-paced, dynamic startup environment.

Skills & tools

• Salesforce CRM

Practical notes

• Salary range: $90,000 - $105,000 USD
• Travel: Up to 25%