Technical Support Engineer

About the role

Join our EMEA support team to assist customers with complex technical challenges and contribute to product improvements. You will work alongside a global group of engineers to troubleshoot issues and refine our feature management platform.

Key facts

What you'll do

• Use your knowledge of LaunchDarkly SDKs and integrations to fix routine and moderate customer issues.
• Follow standard troubleshooting procedures and escalate complex cases with clear recommendations.
• Review support trends to suggest updates to internal workflows and tools.
• Build your technical expertise to handle a wider range of platform issues independently.

Requirements

• Minimum of 2 years of professional experience in a customer-facing technical role.
• Proficiency in programming concepts and fluency in at least one language such as Node.js, PHP, or Java.
• Must be based in the UK with availability during EMEA business hours.

Skills & tools

• LaunchDarkly platform
• SDKs
• Integration patterns
• Node.js
• PHP
• Java

Practical notes

• We provide a compensation package that includes equity and benefits.
• If you require a disability accommodation, please complete the request form linked on our careers page.
• Protect yourself from recruitment scams by only communicating with @launchdarkly.com email addresses. We never request money or banking details before an offer is made.