Business Development Manager

About the role

Kustomer is seeking a Business Development Manager to join our Marketing team. This role involves leading and developing a team of Business Development Representatives, who are crucial for generating revenue and building sales pipelines. You will refine prospecting strategies and coach your team to convert market interest into qualified leads.

Key facts

What you'll do

• Lead, coach, and expand a team of outbound Business Development Representatives, ensuring they meet and exceed pipeline targets.
• Develop and improve outbound prospecting methods, including cadences and messaging, to effectively engage potential clients.
• Collaborate with Marketing and Sales leadership to align on ideal customer profiles, campaign strategies, and lead handoff procedures.
• Manage team performance through regular one-on-one meetings, pipeline reviews, and data-driven coaching.
• Maintain CRM data integrity, generate reports, and forecast sales, translating activity data into useful insights.
• Conduct monthly business reviews to track pipeline achievement, productivity trends, and program return on investment.
• Provide direct support to the team by joining calls, observing prospect interactions, and offering real-time coaching.
• Model strong AI habits and introduce new AI tools and workflows for prospecting and pitching.

Requirements

• 2+ years of experience in a first-line leadership role within Business Development.
• Proven success in building pipelines in enterprise or mid-market SaaS, consistently meeting quotas and coaching others to do so.
• Deep understanding of outbound sales motions, including sequences, account-based strategies, and personalized outreach at scale.
• Strong proficiency with CRM and sales engagement tools such as Salesforce, Outreach, or Salesloft, including AI functionalities for efficiency.
• Exceptional coaching and communication abilities, with a track record of enhancing individual performance.
• Demonstrated experience in cross-functional collaboration with RevOps and Sales leadership.

Skills & tools

• Salesforce
• Outreach
• Salesloft
• AI tooling

Practical notes

• Kustomer offers benefits including competitive salaries and stock options.
• US employees receive 100% healthcare coverage, 401K, WiFi and mobile reimbursement, and a generous vacation policy.
• UK employees receive pension, supplemental health insurance, and other perks.
• All roles may involve handling sensitive personal data and require HIPAA compliance.
• This role requires you to be in our NYC office one day a week, specifically on Wednesdays.
• Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates.