Senior Customer Success Manager

About the role

Kpler provides data intelligence for the energy, commodity, and maritime sectors. We are looking for a dedicated professional to manage our financial client portfolio and ensure users maximize the value of our platform.

Key facts

What you'll do

• Act as the primary contact for client inquiries and maintain consistent engagement.
• Train users on the Kpler terminal, Excel add-in, API, and data integration features.
• Support commercial teams by identifying cross-sell and upsell possibilities.
• Align client objectives with Kpler product capabilities.
• Develop and refine internal support resources, including FAQs and knowledge base documentation.
• Manage client data, project tracking, and account documentation within Salesforce.
• Communicate with clients via email, phone, video, and in-person meetings to address product usage and new feature updates.
• Collaborate with internal Engineering, Product, and Sales departments to resolve client issues.

Requirements

• 5+ years of experience in customer success, ideally within commodity or energy markets.
• Proven track record of managing a portfolio of financial clients.
• Strong analytical skills with the ability to interpret data relevance.
• Ability to work autonomously and manage multiple projects in a fast-paced environment.
• Excellent communication skills and a client-first mindset.
• High level of self-discipline, attention to detail, and critical thinking.

Nice to have

• Experience with programming languages such as R or Python.

Skills & tools

• Salesforce
• Excel
• API integration
• Data analysis
• Customer relationship management

Practical notes

Kpler encourages applications from all backgrounds, including those who may not meet every listed requirement. Please review the Staff Privacy Notice before submitting your application.