Kpentey Godwin
Virtual Assistant with experience providing administrative support, customer service, executive assistance, records management, project coordination, and operational support. Skilled in managing schedules, maintaining organized documentation, handling customer inquiries, coordinating activities, and working with CRM and project management tools.
Trained in remote work practices and experienced in supporting both individuals and organizations through structured systems and reliable communication.
Experience
Personal Assistant & Personal Driver
Confidential Cement Company Executive
Ghana
Responsibilities
- Managed executive schedules and appointments.
- Coordinated daily logistics and transportation arrangements.
- Organized meetings and ensured punctual attendance.
- Resolved scheduling conflicts and adjusted priorities when necessary.
- Maintained confidentiality regarding personal and business matters.
- Supported day-to-day administrative and operational activities.
- Assisted with communication and coordination requirements. Key Contributions
- Ensured consistent execution of executive schedules.
- Improved daily coordination through proactive planning and organization.
- Maintained dependable support in a fast-paced environment.
Secretary (Volunteer)
Non-Governmental Organization (NGO)
Ghana
Responsibilities
- Prepared meeting reports and summaries.
- Maintained participant records and attendance databases.
- Organized event documentation and program records.
- Assisted with communication and stakeholder coordination.
- Supported administrative requirements for advocacy initiatives.
- Managed filing and documentation systems. Key Contributions
- Organized records for over 200 participants.
- Improved accessibility of reports and participant information.
- Enhanced follow-up processes through structured documentation.
Shop Attendant
Auntie Jane's Store Ltd
Ghana
Responsibilities
- Assisted customers with purchases and inquiries.
- Processed transactions accurately.
- Addressed customer concerns and questions.
- Maintained organized inventory displays.
- Supported daily store operations. Key Contributions
- Assisted more than 50 customers daily.
- Contributed to positive customer experiences through prompt service and communication.
Education
Tema Technical Institute
Diploma
Skills
Administrative SupportCalendar ManagementEmail ManagementMeeting CoordinationExecutive AssistanceTravel and Logistics CoordinationFile ManagementData EntryWorkflow CoordinationTask TrackingProject SupportProcess DocumentationKPI TrackingReportingRecords ManagementTicket ManagementCRM MaintenanceCustomer CommunicationCustomer Follow-UpConflict ResolutionEscalation HandlingGoogle WorkspaceMicrosoft Office SuiteNotionTrelloHubSpot CRMFreshdeskZendeskZoomGoogle Meet
PROJECTS MANAGED
Email Management Project
- Organized an inbox containing more than 2,000 emails.
- Implemented folders, labels, and filters.
- Achieved Zero Inbox status. Outcome Improved email organization and response management.
Notion Project Management Workspace
- Built a centralized project management system.
- Created dashboards for task visibility.
- Organized resources and project information. Outcome Improved tracking of project activities and deadlines.
Trello Task Management Project
- Created structured task boards.
- Organized work into progress stages.
- Improved accountability and visibility. Outcome Enhanced task tracking and workflow organization.
Freshdesk Customer Support Simulation
- Managed support tickets.
- Responded within assigned service targets.
- Maintained ticket records. Outcome Demonstrated practical customer support and ticket management skills.
Zendesk Support Practice
- Processed customer support scenarios.
- Managed ticket workflows.
- Applied customer service procedures. Outcome Strengthened customer communication and issue-resolution skills.
HubSpot CRM Project
- Updated and maintained customer information.
- Organized contact records.
- Supported customer follow-up processes. Outcome Improved CRM accuracy and customer data organization.
Google Drive File Management Project
- Built digital filing structures.
- Organized documents and folders.
- Improved document retrieval processes. Outcome Created a reliable and accessible cloud-based filing system.
PROFESSIONAL DEVELOPMENT
RemoteHive Hub Virtual Assistant Training
Training Areas:
- Administrative Support
- Executive Assistance
- Customer Support
- CRM Management
- Project Coordination
- Operations Support
- Remote Work Best Practices
- Business Communication
- Productivity Systems