Customer Advocacy & Senior Communications Specialist

About the role

This position focuses on transforming customer success stories into verified evidence that drives the healthcare industry forward. You will bridge the gap between our data impact and the market by managing customer relationships and developing narratives for conferences, media, and sales enablement.

Key facts

What you'll do

• Cultivate and maintain long-term relationships with customers to secure advocacy participation.
• Collaborate with Sales and Customer Success teams to identify accounts with significant business outcomes.
• Oversee customer involvement in case studies, advisory boards, reference calls, and media interviews.
• Create and distribute internal resources like playbooks and newsletters to keep teams informed on available advocates.
• Coordinate with Brand and Corporate Communications to promote customer stories across social media, websites, and thought leadership channels.
• Author and submit nominations for industry awards and conference speaking slots.
• Monitor program performance and advocacy metrics across the organization.
• Utilize AI tools to draft initial content, synthesize CRM data, and automate manual tracking processes.

Requirements

• 3+ years of professional experience in public relations, customer marketing, communications, or customer advocacy.
• Proven background in life sciences, healthcare, health technology, or similar regulated sectors.
• Demonstrated ability to build customer relationships that result in documented advocacy outcomes.
• Strong writing capabilities for executive talking points, award submissions, and case studies.
• Experience managing a formal reference or advocacy program from inception.
• Ability to manage multiple initiatives simultaneously and work effectively across departments without formal authority.

Nice to have

• Familiarity with Salesforce and marketing or advocacy-specific software.
• Experience with executive storytelling or organic social media strategy.
• Working knowledge of the life sciences or healthcare ecosystem.

Skills & tools

• Salesforce
• Marketing and advocacy technology platforms
• AI-driven content drafting and workflow automation
• Project management

Practical notes

• Compensation includes potential performance-based bonuses and equity awards.
• Benefits include comprehensive health, dental, and vision insurance, 401(k) with company match, flexible time off, and disability/life insurance.
• Komodo Health operates with a hybrid model with hubs in San Francisco, New York City, and Chicago.