Kobina Afari Yamoah
Detail-oriented IT Support / IT Technician Specialist with hands-on experience in troubleshooting, network configuration, and system maintenance. Skilled in diagnosing and resolving technical issues, training users on IT systems, and improving operational efficiency.
Proven ability to implement digital solutions, minimize downtime, and enhance end-user experience. Seeking an IT Support role to leverage technical expertise in maintaining and optimizing IT systems.
Experience
IT TECHNICIAN / IT SUPPORT
AGONA SWEDRU MUNICIPAL HOSPITAL
AGONA SWEDRU
Provided frontline IT support, troubleshooting system issues, and resolving hardware/software problems to minimize downtime. Managed network configuration, ensuring stable connectivity and security for all hospital departments. Transformed paper-based result issuance into a computerized system, reducing processing time by 60% and improving data accuracy. Trained staff on the hospital's online system, improving user proficiency and reducing errors by 40%.
Redesigned and optimized laboratory document templates for improved workflow efficiency. Maintained and repaired IT equipment, including printers, computers, and networking devices. Assisted in data management, generating monthly reports for decision-making.
TEACHER AND IT TECHNICIAN / IT SUPPORT
SWEDRU SCHOOL OF BUSINESS
AGONA SWEDRU
Implemented a computerized grading system, increasing grading accuracy by 70%. Developed and taught ICT curriculum, enhancing student understanding of key IT concepts. Provided IT support, configuring and maintaining network infrastructure for a stable learning environment. Researched and developed IT teaching materials to align with current industry standards.
Education
UNIVERSITY OF CAPE COAST
BACHELOR OF EDUCATION
ADISADEL COLLEGE
WEST AFRICAN SENIOR SECONDARY CERTIFICATE EXAMINATION (WASSCE)
UNCLE RICH PREPARATORY SCHOOL
BASIC EDUCATION CERTIFICATE EXAMINATION (BECE)
Skills
IT Support & TroubleshootingDiagnosing and resolving system issueshardware repairssoftware installationLAN/WAN setupnetwork securityfirewall managementData ManagementCollectionentryanalysisreportingEnd-user supporttechnical trainingdocumentationMicrosoft Office Suitehospital management softwareeducational platforms
VOLUNTEER WORK
IT TECHNICIAN / IT SUPPORT
Troubleshooting, Configuration and fixing of IT equipment and repairing of broken or faulty electrical gadgets of family and friends.
LEADER, MEDIA TEAM
BETHESDA METHODIST CHURCH, AGONA SWEDRU
Managed and maintained IT equipment for live streaming services, ensuring smooth operations and minimizing technical issues. Provided Technical support for church events, including troubleshooting and configuring audiovisual systems.
VOLUNTEER TECHNICIAN / SUPPORT
AGONA SWEDRU MUNICIPAL HOSPITAL LABORATORY DEPARTMENT
Supported blood donation drives by handling technical equipment, screening samples, and ensuring accurate data entry. Assisted the National Tuberculosis team by preparing and processing GeneXpert samples, contributing to timely diagnoses.
General Supervisor
ADISADEL COLLOEGE
implemented strategies to enhance student discipline, safety, and academic performance.
IT Support
UNIVERSITY OF CAPE COAST
Collaborated with the transportation team to ensure efficient logistics and movement coordination for events and activities. Provided hands-on assistance in troubleshooting, fixing, and repairing general IT gadgets such as computers, printers, and network devices with the computer science team.
Worked closely with the computer science team to ensure timely maintenance and resolution of technical issues, improving operational efficiency.
REFERENCE
Mr. Ansuah Kwesi Gorkeh
Deputy Chief Biomedical Laboratory Scientist Agona Swedru Municipal Hospital
Mobile: +233(0)279843221
Dr. Yaw Brew
University of Education, Lecturer University of Education
Mobile: +233 (0)545554297 / +233 (0)262184795