Cross-industry Account & Growth Operations Specialist with 5+ years of experience sustaining 100% client retention and contributing to a USD 100M+ new project (3x scale-up).
Proven in customer lifecycle management across 700-900 daily interactions with zero upheld complaints, backed by data-driven funnel and workflow optimization.
Currently owning end-to-end partner relationships at Mighty DAO — managing 13+ Web3 project accounts through weekly syncs, needs discovery, and cross-functional execution.
Bilingual (Mandarin & English) cross-cultural collaborator spanning aviation, real estate, education, and Web3 — combining structured execution with adaptive problem-solving.
Experience
Account Lead, Web3 Talent Bridge Program
Mighty DAO
Remote
12/2025 — Present
Managed 13+ Web3 partner relationships end-to-end through weekly syncs, covering stakeholder coordination, needs discovery, candidate matching, and ongoing relationship management.
Reduced candidate profile delivery time from 2 weeks to 7-10 days by establishing SOPs with clear deadlines for each stage of the matching process, accelerating partner hiring timelines.
Drove 40+ candidate submissions across 13+ partners, supporting 13 partner interviews and 4-5 successful placements through consistent weekly stakeholder engagement.
Scoped 40+ job openings across BD, Finance, Marketing, Design, Engineering, and Operations by conducting structured discovery calls to identify partner needs and growth opportunities.
Content Curator, Knowledge Onboarding Program
Mighty DAO
Remote
04/2026 — Present
Collaborate with Web3 KOLs to design structured online courses and training programs, focusing on learning architecture and curriculum design to streamline talent onboarding.
Customer Operations Specialist
STARLUX Airlines
Taoyuan, Taiwan
09/2023 — Present
Resolved 90%+ of customer issues on first contact across 700-900 daily interactions, achieving zero upheld complaints over 2+ years.
Maintained controllable delays below 3% across 100+ flights through cross-functional coordination with ground operations, cabin crew, and air traffic control.
Reduced regulatory audit duration from 120 to 100 minutes (17% faster) with zero findings by standardizing frontline procedures to meet compliance requirements.
Senior Associate Project Manager - Real Estate
Jing Cheng Advertising
Taoyuan, Taiwan
11/2021 — 08/2023
Lifted deal closure rate from 30% to 45-50% and return-visit rate from 35% to 65-70% through pre-launch market research and tailored financing packages for prospective buyers.
Cut contract preparation time from 90 to 60 minutes (33% faster) and reduced errors from ~15 to ~5 per contract by standardizing compliance checkpoints.
Grew Facebook following 10x (100+ to 1,000+) and engagement 5x (20 to 100+ reactions and DMs) through targeted content strategy and branded campaigns.
Led a 5-person sales team and coordinated cross-functional vendors (design, construction, planning, marketing) to deliver a USD 100M+ project—a 3x scale-up from prior portfolio.
Client Success & Education Specialist
GOOD Education Institute
Taoyuan, Taiwan
07/2020 — 01/2022
Sustained 100% client retention across 400+ hours of personalized education by managing dual-stakeholder relationships with clients and their families.
Improved average client performance from 70 to 85 points by developing custom learning materials and iterating personalized learning paths.
Grew client base by 13% (150 to 170) via a referral-incentive and course-discount campaign targeting existing client networks.