Katarzyna Kozłowska-Cyrnek

Managed and coordinated the Sales Office team, organising daily workflow, priorities and task allocation. Monitored team performance and prepared management reports, performance reviews and operational summaries. Coordinated customer orders, documentation and sales operations, ensuring smooth handovers across departments.

Analysed CRM and Excel data to monitor results, identify improvement areas and support corrective actions. Coordinated communication between Sales Office and other departments to resolve operational issues and maintain service continuity. Supported business and operational targets through structured planning, follow-up and process coordination.

Planned career break for maternity and parental responsibilities.

Managed 10 key corporate customers, including Capita Business Systems, Virgin Atlantic Airlines, National Air Traffic Control, Adecco Group and Saint-Gobain. Acted as a primary point of contact for clients and internal stakeholders, leading client meetings and performance reviews. Gathered business requirements for websites and applications and coordinated delivery with relevant teams. Prepared complex reports covering performance, budgets, cost optimisation, team efficiency and contract adherence.

Recruited, trained, managed and developed a team of Customer Services Specialists. Planned team operations against SLAs, KPIs and internal procedures, with a strong focus on service quality and client outcomes. Worked closely with Business Development, Customer Relationship and Customer Service leadership teams.

Recruited, trained and managed teams and coordinated daily customer-facing operations. Led daily team meetings, task planning and delegation while maintaining service standards. Managed payroll-related processes, sales forecasting and labour estimation. Monitored costs and negotiated supplier contracts and commissions.

Managed teams and supported day-to-day hotel operations and service delivery. Coordinated team tasks, supported problem solving and maintained operational standards. Focused on team building, collaboration and customer service.