Senior Associate, Medical Benefits

About the role

You will manage insurance carrier relationships and oversee the operational success of medical benefit programs. This position involves collaborating with internal teams to refine systems, resolve complex issues, and improve overall benefit delivery.

Key facts

What you'll do

• Handle daily operations for all medical benefit offerings.
• Coordinate with insurance carriers to resolve enrollment discrepancies, plan coding errors, and escalated issues.
• Manage group and individual enrollments by gathering pricing and plan data from carrier systems.
• Partner with Product, Engineering, and Legal teams to troubleshoot system bugs and implement process improvements.
• Support the Team Lead with mentoring new staff and training initiatives.
• Develop and maintain internal documentation, including help articles, process guides, and training materials.
• Address complex inquiries from Sales and Customer Success teams while meeting established service level agreements.
• Lead vendor conference calls and manage ongoing account relationships.
• Perform regulatory filings and related administrative tasks.

Requirements

• Minimum of 3 years of professional experience in a comparable role.
• Proven ability to work in fast-paced, data-heavy environments.
• Experience managing cross-functional partnerships and vendor relationships.
• Proficiency with Jira and Confluence or similar project management tools.
• Strong analytical, written, and verbal communication skills.
• Capacity to learn new software and technologies rapidly.
• Ability to function effectively both independently and within a team.

Nice to have

• Prior experience in partnership management.
• Knowledge of SQL.
• Familiarity with Employer Sponsored Benefit Plans.

Skills & tools

• Jira
• Confluence
• SQL (preferred)
• Benefit plan administration

Practical notes

The base salary range for this New York City role is $67,000 to $81,500 per year. Actual compensation depends on factors including experience, skill set, and location. Justworks is an equal opportunity employer and provides reasonable accommodations for candidates with disabilities via accommodations@justworks.com.