Associate, Financial Benefits

About the role

Join our team to manage the daily operations of our expanding 401(k) program. You will serve as a primary point of contact for resolving benefit inquiries and improving internal processes within a fast-paced, data-driven environment.

Key facts

What you'll do

• Execute day-to-day operations for the 401(k) program.
• Address and resolve benefit issues submitted by Sales and Customer Success teams according to established service level agreements.
• Triage incoming requests to determine when engineering support is necessary.
• Coordinate with third-party vendors to fix enrollment errors, plan setups, and document requests.
• Manage employer and employee benefit tasks, including new enrollments, loan setups, and plan amendments.
• Support senior team members in creating training materials and internal help documentation.
• Develop creative solutions for operational hurdles.

Requirements

• Minimum 2 years of experience in customer service, onboarding, or operations.
• Proficiency in Excel.
• Strong written and verbal communication skills.
• Ability to simplify complex concepts into actionable details.
• Experience working in a fast-paced, data-driven setting.
• Collaborative mindset with a focus on process improvement.

Nice to have

• Experience with 401(k) plans or employer-sponsored benefit programs.
• Knowledge of SQL.

Skills & tools

• Excel
• SQL (preferred)
• Benefit plan administration
• Issue triage and escalation management

Practical notes

• Compensation for NYC-metro area: $32.22 to $39.19 per hour.
• Compensation for outside NYC-metro area: $30.29 to $36.54 per hour.
• Final pay is determined by individual skill set, experience level, and specific location.
• Justworks provides reasonable accommodations for candidates with disabilities; contact accommodations@justworks.com for assistance.