Account Manager - Singapore

About the role

This position focuses on managing a select group of JumpCloud's most important accounts in the Asia-Pacific region, representing a significant revenue stream. You will be responsible for the complete lifecycle of these relationships, including renewals, growth opportunities, executive engagement, and long-term account planning.

Key facts

What you'll do

• Manage the entire commercial relationship for a portfolio of key accounts, aiming to achieve net revenue retention goals and drive platform expansion.
• Lead complex renewals and expansion efforts from initial contact through negotiation and closing, including multi-year agreements valued in the millions.
• Guide clients through enterprise purchasing procedures, including procurement, legal, security reviews, and vendor management, establishing clear mutual plans and ensuring timely progress.
• Cultivate strong, trusted relationships with senior client contacts, including IT and security leaders, CIOs, CFOs, and procurement managers.
• Conduct effective executive business reviews, analyzing usage and value, providing optimization suggestions, and outlining future plans.
• Collaborate with partners and channel organizations, such as resellers, distributors, and MSPs, to develop joint account strategies and achieve shared success.
• Work closely with Customer Success, Product, and Technical Support teams to ensure clients achieve excellent results.
• Represent JumpCloud in person at client meetings, executive presentations, and regional events, with an expected travel commitment of around 25%.

Requirements

• A minimum of 5 years in account management, enterprise sales, or customer growth roles within B2B SaaS, with a demonstrated history of exceeding revenue targets.
• Experience managing large, strategic accounts, including individual relationships worth over $500,000 ARR and deals exceeding $1,000,000.
• Proven ability to navigate enterprise procurement processes, including RFPs, security and legal reviews, commercial negotiations, and multi-stakeholder approvals.
• Strong presentation skills, with confidence in addressing C-level audiences in various settings.
• A structured and repeatable sales methodology, preferably based on a recognized framework such as MEDDPICC, Challenger, SPIN, or Miller Heiman.
• Experience working with and through channel sales teams and partners.
• A degree of technical aptitude, with the ability to learn and discuss concepts related to identity, device management, and security.
• Comfort working across different time zones with a globally distributed team and a willingness to travel approximately 25% of the time.

Nice to have

• Prior experience in SaaS for identity, security, or IT infrastructure.
• Experience in rapidly growing companies.
• Proficiency in additional regional languages.

Skills & tools

• B2B SaaS Account Management
• Enterprise Sales
• Customer Growth
• Revenue Retention
• Expansion Sales
• Executive Engagement
• Partner and Channel Management
• SaaS Sales Methodologies (e.g., MEDDPICC, Challenger, SPIN, Miller Heiman)
• Identity Management Concepts
• Device Management Concepts
• Security Concepts

Practical notes

• This role is based in Singapore and requires the candidate to be located in and authorized to work in Singapore.
• The interview and screening process will be conducted primarily in English. Fluency in spoken and written English is mandatory.
• JumpCloud is a remote-first company.
• Approximately 25% travel is expected within the region.
• JumpCloud is not accepting resumes from third-party agencies.