Onboarding Manager

About the role

This position guides new clients through the entire process of setting up and using our solutions, ensuring they quickly see the benefits. You will be the main point of contact during this crucial phase, working to resolve any issues and prepare clients for long-term success.

Key facts

What you'll do

• Be the primary point of contact for clients during their onboarding journey.
• Develop and manage project plans, tracking progress against milestones and identifying potential roadblocks.
• Coordinate with internal teams such as Implementation, Product, Support, and Customer Success to ensure a smooth client experience.
• Facilitate client readiness for go-live and ensure a successful transition to the ongoing Customer Success team.
• Gather feedback and identify areas for improvement in the onboarding process.

Requirements

• Proven experience managing customer onboarding, implementations, or customer success programs within a SaaS or technology company.
• Demonstrated ability to manage multiple client projects concurrently.
• Strong skills in project management and managing relationships with various stakeholders.
• Excellent communication and presentation abilities.
• Experience collaborating with cross-functional teams.

Nice to have

• Familiarity with identity verification, fraud prevention, compliance, fintech, or enterprise software.
• Understanding of APIs, integrations, SaaS platforms, or implementation frameworks.
• Formal project management certification.
• Experience working with large, international clients.

Skills & tools

• Project Management
• Stakeholder Management
• Cross-functional Coordination
• Problem-Solving
• Organizational Skills

Practical notes

• Jumio values Integrity, Diversity, Empowerment, Accountability, and Leading Innovation.
• We welcome applications from all backgrounds.