Jordan Bates
Dynamic Chat Support Specialist with 4 years of experience in managing high-volume user communities and enhancing customer interactions. Pioneered user engagement strategies, increasing active users from 100k to 500k, and coordinated a 24/7 team, improving response times and satisfaction rates.
Seeking a Customer Support position to leverage expertise in technical support and asynchronous team management for superior customer experience.
Experience
Chat Support Specialist
Scroll.io
Remote
- Facilitated open, productive discussion from sub 100k users to 500k, spanning testnet to the $15m+ SCR airdrop to present
- Co-ordinated team of 4 moderators to provide round-the-clock coverage
- Managed QOL support bots: Pluno AI, mee6 announcements and Good Knight security
- Maintained community-team pipeline, guiding community narrative through continuous alignment
- Online 6h/day, 7 day/week, currently night shift hours
Education
Durham University
Bachelor of Science
Skills
Sentiment analysisFraud preventionDecentralised project operationsAsync team management
PROJECT
Moonmath Manual study group support
ZK-Hack
•Recently helped promote and organise the 2026 Moonmath Manual Zero-Knowledge study group through Discord text channels •Suggested Notion and Google Docs shared resource pages •Assisted learners during recent calls and resolved tech issues
Chess Engine
github.com/Unoriginal-Projects/Chess
•Object-oriented python implementation of chess •Github workflows •Documentation standards •Test Driven Development •Pair programming, driver-navigator with experienced software developer