Jordan Bates
Dynamic Chat Support Specialist with 4 years of experience in managing high-volume user communities and enhancing customer interactions. Pioneered user engagement strategies, increasing active users from 100k to 500k, and coordinated a 24/7 team, improving response times and satisfaction rates. Seeking a Customer Support position to leverage expertise in technical support and asynchronous team management for superior customer experience.
Experience
Chat Support Specialist
Scroll.io
Remote
•Facilitated open, productive discussion from sub 100k users to 500k, spanning testnet to the $15m+ SCR airdrop to present •Co-ordinated team of 4 moderators to provide round-the-clock coverage •Managed QOL support bots: Pluno AI, mee6 announcements and GoodKnight security •Maintained community-team pipeline, guiding community narrative through continuous alignment •Online 6h/day, 7 day/week, currently night shift hours
Education
Durham University
Bachelor of Science
Skills
PROJECT
Moonmath Manual study group support
ZK-Hack
•Recently helped promote and organise the 2026 Moonmath Manual Zero-Knowledge study group through Discord text channels •Suggested Notion and Google Docs shared resource pages •Assisted learners during recent calls and resolved tech issues
Chess Engine
github.com/Unoriginal-Projects/Chess
•Object-oriented python implementation of chess •Github workflows •Documentation standards •Test Driven Development •Pair programming, driver-navigator with experienced software developer