SaaS Customer Success Specialist Full-Time | 20093
Job description
Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.
Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!
Saas Customer Success Specialist
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we're looking for a Saas Customer Success Specialist to start immediately!
Duties and Responsibilities include but are not limited to:
Rapid Onboarding & Client Setup
Immediate Outreach: Contact new agency accounts within one business day of assignment; follow up within 24 hours if unacknowledged.
Pre-Meeting Audit: Review and optimize added locations, trade area sizing, keyword selections, and ranking maps before the client onboarding call.
Onboarding Calls: Lead introductory meetings via Google Meet to guide agencies through dashboard navigation, assistant settings, local pages, white-label reporting, and website/Facebook integrations.
Documentation: Record all onboarding sessions and maintain organized records in Google Drive.
Account Growth & Upselling
Identify Opportunities: Audit assigned agency accounts to identify unmanaged GBPs and agencies that are only running small "test" accounts.
Proactive Expansion: Reach out using company templates to showcase ranking improvements and encourage agencies to move from testing to full client rollout.
Support & Internal Collaboration
Frontline Client Support: Serve as the primary point of contact during business hours to answer software questions, troubleshoot setup, and train clients.
Cross-Departmental Coordination:
Escalate technical bugs to the tech team with clear documentation (screenshots, account details).
Report regularly to the Sales Manager on expansion opportunities, uncompleted onboardings, and churn risks.
Required Tools
Google Workspace
Local SEO / Automation tools
Qualifications:
Client Management: Account management, client communication, and relationship building.
SEO & Digital Marketing: Strong understanding of Local SEO and Google Business Profile (GBP) optimization.
Technical Adaptability: Ability to learn software platforms quickly and explain technical concepts clearly to non-technical users.
Technical Requirements:
USB Headset with Noise Cancellation feature
Working Webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps cable connection
Backup Internet Service Speed: at least 10 Mbps
Benefits:
Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay
Schedule: US work hours (40 hours per week, Full-time)
Location: 100% Remote
Salary Package: ₱75,000/mo
Please note:
- Only qualified candidates will be invited to take the assessment & scheduled for an interview.
- We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
- You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.