Inside Sales & Customer Success Specialist

REMOTE | E-COMMERCE | INSIDE SALES & SUPPORT | US TIMEZONE (EST)

ABOUT THE OPPORTUNITY

Our client is an e-commerce company specializing in home water filtration systems in the US market. They are expanding their remote international team and looking for an Inside Sales & Customer Success Specialist.

This is a hybrid role combining sales ownership with customer support execution. The role structure is approximately 70% Sales and 30% Customer Support. The ideal candidate should have a strong sales mindset, experience with inbound and outbound communication, and confidence in closing deals independently.

WHY THIS ROLE IS UNIQUE:

- High Ownership: Handle warm inbound leads and drive revenue without cold spamming.

- Direct Impact: Build long-term customer relationships and directly influence customer lifetime value.

- Uncapped Earnings: High commission percentages tied directly to clear sales targets.

- Streamlined Processes: Low support volume, allowing you to focus heavily on sales and conversions.

WHAT YOU WILL BE DOING:

Sales & Revenue Generation

- Convert inbound inquiries into completed purchases through structured conversations.

- Conduct sales discussions focused on closing and objection handling.

- Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients.

- Execute upsell and cross-sell opportunities (upgrading systems and replacement filters).

- Conduct targeted outbound outreach to warm leads.

- Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM.

Customer Support & Operations

- Respond to customer inquiries via phone, email, and live chat with high responsiveness.

- Process orders, refunds, replacements, and provide product consultations.

- Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues.

- Provide comprehensive pre-sale and post-sale support.

Operations & Reporting

- Report daily on sales activity, conversion performance, and customer feedback.

- Maintain proper CRM tagging, segmentation, and interaction logging.

- Coordinate with internal CS, CRM, and marketing teams to optimize the sales funnel.

WHAT COMPANY LOOKING FOR:

- 3+ years of proven experience in sales, revenue generation, and deal closing.

- Fluent American English (spoken and written) - this is a strict requirement with zero exceptions.

- Solid experience working with CRMs (Zoho CRM is highly preferred).

- High comfort level with both inbound and outbound sales calls.

- Strong objection handling, pricing discussion, and negotiation skills.

- Ability to work independently and consistently meet structured KPIs.

NICE TO HAVE:

- Experience in E-commerce (Shopify/Amazon ecosystems) or B2B sales.

- Familiarity with logistics and fulfillment platforms such as ShipStation.

- Experience with physical product sales (home improvement, appliances, etc.).

PRODUCTS & MARKET CONTEXT:

- Products: Whole house water filtration systems, replacement filters, faucets, and components.

- Target Market: Primarily B2C, with an expanding B2B segment (plumbers, installers, resellers).

- Average Deal Sizes: $80-$300 for replacements/filters; $300-$600+ for full systems.

- Repeat Customer LTV: $1,200+.

LOCATION & CONDITIONS

📍 Location: 100% Remote (Global, with a focus on LatAm, Europe).

🕒 Schedule: Monday - Friday, 8:00 AM - 6:00 PM EST (Fixed schedule).

💼 Contract Type: Contractor.