IT Systems & Automation Engineer
Job description
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we're changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we've grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we've:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world's Top 40 most popular projects
- Backed by top investors, from Sequoia's first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That's the company we've built. Now we'd love to see what you can build. If you're applying, try n8n out - whether you're technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We're in a defining moment of an incredible journey. Come and build with us.
🎯 Your main goal will be to make n8n's IT operations reliable, secure, and scalable while reducing manual work through thoughtful, maintainable automation.
You'll combine hands-on IT operations with continuous process improvement across the following areas:
IDENTITY, ACCESS, AND SAAS OPERATIONS
- Own day-to-day identity and access management across Okta, Google Workspace, GitHub, and connected SaaS applications.
- Manage employee and application lifecycle workflows, including provisioning, access changes, group assignments, troubleshooting, and deprovisioning.
- Maintain an accurate SaaS inventory and support application administration, lifecycle management, access governance, and account reconciliation.
EMPLOYEE AND ENDPOINT LIFECYCLE
- Deliver reliable and timely onboarding and offboarding experiences in close partnership with People, Finance, managers, and application owners.
- Manage and troubleshoot n8n's primarily macOS device fleet through our endpoint management tooling.
- Support hardware procurement, device lifecycle workflows, and secure endpoint operations for a growing distributed team.
AUTOMATION AND CONTINUOUS IMPROVEMENT
- Design and build secure automations for recurring IT processes using n8n, APIs, scripting, and AI-assisted tooling where appropriate.
- Redesign manual workflows so they become observable, documented, reliable, and easier to operate at scale.
- Build automations with appropriate logging, error handling, monitoring, ownership, and human approval steps for sensitive decisions.
SUPPORT, DOCUMENTATION, AND COMPLIANCE
- Provide responsive L1/L2 IT support while using recurring issues to identify opportunities for systemic improvement.
- Create and maintain clear runbooks, process documentation, escalation paths, and operational controls.
- Support security and compliance activities, including access reviews, audit evidence collection, SOC 2, and ISO 27001-related processes.
REQUIREMENTS
MUST-HAVES
- 🧰 Modern IT operations experience: You have 2-4 years of experience in IT systems administration, SaaS administration, IAM, workplace engineering, or a similar role within a SaaS, cloud-first, or distributed company.
- 🔐 Identity and access management: You have hands-on experience with Google Workspace and an identity provider such as Okta or Microsoft Entra ID.
- 🔄 Employee lifecycle management: You have managed onboarding, offboarding, groups, roles, access changes, application assignments, and secure deprovisioning.
- 💻 macOS endpoint management: You have administered macOS devices through an MDM platform such as Kandji, Jamf, JumpCloud, Workspace ONE, or a comparable tool.
- ⚙️ Workflow automation: You can demonstrate how you have improved or automated an operational process using APIs, scripting, workflow automation platforms, or AI-assisted tooling.
- 🔌 Integration fundamentals: You have working knowledge of REST APIs, webhooks, JSON, authentication concepts, and integration troubleshooting.
- 🔍 Technical troubleshooting: You can diagnose workflow and systems issues using logs, API responses, system events, and other operational data.
- 🧭 Ownership and judgment: You're known for strong ownership, sound judgment, rigor, and a thoughtful approach to privileged access, sensitive data, and high-impact changes.
- 🤝 Service mindset: You communicate clearly, document your work thoroughly, and care about delivering a reliable experience for internal users.
- 🌍 Autonomous working style: You're comfortable prioritising and making progress independently in an evolving, distributed environment without relying on highly defined procedures f