GTM Technical Onboarding Program Manager

About the Team

The Enablement team translates OpenAI's product innovation into real-world customer impact by equipping customer-facing teams with the knowledge, practice, and frameworks they need to succeed. Within GTM onboarding, we establish a shared foundation during the first 30 days and build deeper role readiness for technical GTM teams as they progress through ramp.

About the Role

OpenAI is hiring a GTM Technical Onboarding Program Manager to define and deliver the role-specific onboarding experience for technical customer-facing GTM roles.

Foundational onboarding establishes a common baseline during the first 30 days. This role owns the deeper development that follows, with a particular focus on days 30-90, when new hires need to translate product and deployment knowledge into practical, job-specific capability.

You will partner with technical GTM leaders, Product, and subject-matter experts to turn complex product and deployment concepts into role-specific curricula, hands-on practice, assessments, certifications, and manager reinforcement.

Success means technical GTM new hires build the product fluency, scoping ability, solution judgment, and customer-facing confidence required for their roles. Managers have clear readiness signals, learning experiences stay current as products evolve, and role-specific ramp becomes repeatable across teams and regions.

In this role, you will:

- Own the design and delivery of day 30-90 role-specific onboarding for technical GTM roles

- Define learning outcomes and readiness standards in partnership with technical GTM leaders

- Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior

- Design and facilitate hands-on experiences such as labs, demos, simulations, technical discovery practice, and customer scenarios

- Create assessments, certifications, and manager-ready signals of proficiency and deployment readiness

- Partner with Product, technical subject-matter experts, and GTM leaders to source, validate, and refresh content as products and guidance evolve

- Coach subject-matter experts and facilitators to teach technical content clearly and effectively

- Establish repeatable content-governance and reinforcement systems that scale across roles and regions

- Use learner feedback, performance data, and AI-enabled workflows to improve practice, learner support, content maintenance, and program efficiency

You might thrive in this role if you:

- Have held a customer-facing technical role and enjoy helping others build strong product, solution, and customer judgment

- Develop fluency quickly in complex products, technical architectures, integrations, deployment considerations, and customer workflows

- Understand how technical GTM teams scope solutions, navigate technical tradeoffs, and connect product capabilities to business outcomes

- Are energized by turning hard-won technical knowledge into practical guidance, hands-on practice, and repeatable ways of working

- Communicate complex technical concepts clearly to both technical and non-technical audiences

- Operate effectively in a fast-moving environment where products, technical guidance, and customer needs change quickly

- Bring low ego, high ownership, and a genuine passion for helping technical teams become more capable and confident

Basic qualifications:

- 5-8 years experience in technical enablement, Solutions Engineering, Solutions Architecture, Technical Success, Implementation, technical consulting, or another customer-facing technical role

- Demonstrated ability to quickly develop fluency in complex products, technical architectures, integrations, and deployment considerations

- Experience working directly with customers on complex, deeply technical SaaS platforms is required

- Strong technical discovery, scoping, and solution judgment, with the ability to connect customer workflows and business needs to technical recommendations

- Ability to explain complex technical concepts clearly and turn them into practical, role-relevant guidance for technical GTM teams

- Experience creating or leading hands-on technical experiences, such as labs, demos, simulations, discovery practice, or customer scenarios

- Strong cross-functional collaboration skills with Product, technical subject-matter experts, and GTM leaders

- Strong program management, facilitation, and written and verbal communication skills

- Willingness to work in-office in San Francisco

Preferred qualifications:

- Direct experience in Solutions Engineering or Solutions Architecture is strongly preferred

- Direct experience working with AI/ML products or platforms is preferred

- Experience designing or delivering enablement, onboarding, technical training, or knowledge-sharing programs is a plus

- Familiarity with instructional design principles or adult learning is a plus

- Experience leading subject-matter expert programs or